Beschwerde #20 Svenbet Casino

Withdrawal not processed, no reason given

Von Joachim B.

vor 7 Jahren

Hello,

I opened a account with svenbet also because of its good reputation and really liked playing there and would like to become a regular player if they get there things done.

I took a welcome bonus, followed the rules and made it through the wagering, After the bonus was cleared I kept playing on the slots because they are fun to play and was lucky to boost my balance to 900 euro, filed a withdrawal at 05.03.

I got a message that my account is verified at 12.03 after sending in a extra selfi with my ID.

Since then i was in chat a couple of times asking about the procession of my withdrawal and always got the answer everthing is ok, just wait a couple of more days. Today chat support told me he has to wait for answer from kyc department and closed chat before I could tell him that I already got a message to be verified 2 weeks ago. Either they are lying and just delaying my withdrawal or they have some serious communication problems between there departments, I got no answer to my mails and all chats are closed after some standard answer so I hope to find some help here.

Thanks

Joachim

Unseriöses Casino Svenbet Casino

Grund Verzögerte Auszahlung

Betrag €900

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

mert456

• Ukraine • 1 Bewertungen

vor 7 Jahren

Great, that was a fast response, the money has already hit my ecopays account.
Thank you for your help, I will keep on playing at svenbet !

Svenbet Casino

• Representative

vor 7 Jahren

Dear customer,

We apologize for the whole delay and inconvenience.

Your withdraw request is now approved and you will receive the money into your Ecopayz wallet.

We have also credited your account with an amazing award to enjoy at Casino.

Kind Regards,
Svenbet Team

Svenbet Casino Beschwerde-Statistik

Gelöst 48 / 51

Durchschn. Betrag $1,573

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Here is example of many of the answers I get:

Dear

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

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Do not hesitate to contact us in case you need any further help. Have a good day.

Kind regards,

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