Beschwerde #25 Svenbet Casino

Withdrawal delayed for a long time

Von Goleon23

vor 7 Jahren

Hello everybody,

due to solid reviews on the internet I became aware of Svenbet. I am very satisfied with the provider offer including fun slots and I would like to continue playing there.

However, there were major problems regarding my withdrawal. After initial losses, I was able to increase my profits. My deposit amount of 600 EUR was returned to my Bank account after verification (29.03.).

My profit about 400 EUR was paid to me after the first (accidental) deduction back on the account at Svenbet. The payment of 470 EUR (winnings) from 02.04. is still open, further 266 EUR are on my account. I do not receive concrete feedback, just the information that it has been forwarded to the responsible department. In the meantime, again (despite the verification on 29.03.) requested on 05.04., which I sent immediately. Every day I get the same answers.

I can not explain this back and forth and hope for "coincidences". However, I have been stalling for over 2 weeks with standard answers and other document requirements.

I ask for your help in solving the
problem.

I just want my money on my bankaccout.

Kind regards

Unseriöses Casino Svenbet Casino

Grund Verzögerte Auszahlung

Betrag €470

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Goleon23

vor 7 Jahren

Hello!
Everything fine, i got the money on my account.

Thanks a lot!

Kind regards.

AskGamblers

• Support Team

vor 7 Jahren

Dear @Goleon23,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Svenbet Casino

• Representative

vor 7 Jahren

Dear customer,

We would like to inform you that your withdraw request is now approved and you will receive the money within 2-3 working days into your bank account.

Please bear in mind that due to Easter bank holidays there might be a delay on receiving the money.

We consider this complaint as resolved.

Kind Regards,
Svenbet Team

Svenbet Casino Beschwerde-Statistik

Gelöst 48 / 51

Durchschn. Betrag $1,573

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Here is example of many of the answers I get:

Dear

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

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Do not hesitate to contact us in case you need any further help. Have a good day.

Kind regards,

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