Beschwerde #9 Svenbet Casino

Withdrawal of 1000€

Von lucky-luck21

vor 7 Jahren

I cashed in 400€ and won 1000€. Then I tried to withdraw my money on the 22.2.19. My account has been already verified on the 26th of february. I also had to send them a selfie from me. Thus I sent them 3 mails every day in order to get an answer when they will pay me my win. Additionally I use the Chat every day and ask them when I will get my win. the Chat Always says that they will escalate my case. and then i get an email like this:Your request is under review and you will be informed as soon as possible. every day the same... or i get following:We had some tech issues with payment provider, it's almost sorted out. We are sorry for the delay.
But I ask now since more then 10days for it and nothing happens. They still didn't transfer it until now! I waited and asked and waited. but I guess they will never transfer my win. Pls help to solve this case.

Unseriöses Casino Svenbet Casino

Grund Verzögerte Auszahlung

Betrag €1000

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

lucky-luck21

vor 7 Jahren

solved now after a lot of help thank u ASK GAMLERS

Svenbet Casino

• Representative

vor 7 Jahren

Dear customer,

As a responsible gambling company and for withdrawals of 1,000 EUR or more we may request further verification documents to ensure high transactions' security.

We apologize for the inconvenience created, however your withdrawal is now sent and you will receive the funds within 2 to 5 working days into your bank account.

Kind Regrds,
Svenbet Team

Svenbet Casino Beschwerde-Statistik

Gelöst 48 / 51

Durchschn. Betrag $1,573

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Here is example of many of the answers I get:

Dear

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

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Kind regards,

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