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Waiting on a €1,000 payment for over a week now


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Von Alexandr
vor 7 Jahren
And again me, guys.
To proof my previous claim that this casino is scammers, about 1400EUR, I made again deposits in this casino.
After playing I've made 1000 eur withdrawal request. Send all needed information to KYC.

And even received proof that my payment is on the way.
I even started to think it wasn't such a bad casino. Even the bonus was given when confirming the payment. But, as it turned out, I was right.

At first, the casino was kind enough to answer my questions about the delay in payment, that we would pass on all the information and contact you. Then they answered me just that within 1-2 banking days you will get everything, but no one will withdraw the money. Today is the third day that support is ignoring my emails. (!!! In the previous claim, Svenbet team recommend me to write support team... BUT svenbet support is useless.)

I don't know what the calculation is, but if you think you can break the rules you have prescribed, you are wrong.
Today my withdrawal still in pending.

Maybe Svenbet bankrupt?
Unseriöses Casino Svenbet Casino
Betrag €1000

Diskussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Hi guys,
The problem was resolved. The payment received.

Svenbet Casino Beschwerde-Statistik

Gelöst 48 / 51
Durchschn. Betrag $1,573
Durchschn. Dauer 7 Tage
Durchschn. Antwortzeit 2 Tage

Svenbet Casino Beschwerden

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Stalling withdrawal with additional verifications all the time

Hi! 

I have been member of svenbet for long time, I always made deposit without any problem. For the first time I got lucky with sportbetting and won 7600 euros. Then the problem started, they asked for KYC verification as on the terms. 

I provided everything from bank account, Id card, photo proof. Once KYC was verified after weeks I finally made 2 withdraw with 1000 euro each. They said to me first every withdraw takes up to 72 hours, but they wasted almost 1 whole week for each. 

When I tried to make third withdraw they said they need to do review and asked proof of phone number, I provided all documents and finally they verify and send third withdraw. I tried then to make fourth withdraw wednesday 25 october and yet they don’t accept the withdraw and everytime I ask the support they give me same answer and say they don’t know anything, they excuse is that another department is making reviews.

This is so frustrating the winnings the same amount 7600 euros and I haven't played a single game since I started first withdraw, it is the same amount but for each 1000€ they are taking over a week to review and accept it. Now I am worried as I read om other reviews that they will waste more time and even come up with some security reason to close my account or my winning, I read other people complaining. And I politely ask if you can help me with this and take it up with svenbet? It is nor right to treat a customer like this and making withdraw a nightmare, I provided every single document they asked for and my account is verify. To tell me all the time that another department is handling it and support don't know any answer is not right. 

I now ask for your help to reach those ”relevant department” who even Svenbet cant get answers from and help med recieve all my winnings? I so disappointed in Svenbet that I don't want to keep using their platform, I just want to take my winnings and forget this nightmare!!!

Here is example of many of the answers I get:

Dear 

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

Please be aware that the reason behind the review is not disclosed to other departments until it is completed

Do not hesitate to contact us in case you need any further help. Have a good day.

Kind regards,

Status solved Gelöst
€7,600