Beschwerde #19 Svenbet Casino

Real money balance taken

Von Jarkko H.

vor 7 Jahren

Hi,

I made account to Svenbet at the end of December 2018. All went well with deposits, gaming and also few withdrawals. My account was verified after sending documents 7.1.2019 and extra verified again couple weeks later when they asked me to send more information regarding my eWallet. Then I got nice winnings of 3185€ on 25.1.2019 and made a withdrawal of 1000€ the same day.

hen started big problems.

29.1.2019 i received a mail that my withdrawal was rejected. I logged in to my account to go to contact live support and I was shocked to see that all of my balance was taken except 30€.

I went to check my account wallet and in the history there is a row "correction down" and 3185€ taken and 30€ left. (screenshot attached)

I asked about it from chat and sent screenshot which they told they would send further to payment department and I would receive answer next day. The next day came and I heard nothing and went again online to chat support. Same thing again with screenshots and this time i was asked to send the same stuff to email support.

30.1.2019 I sent same screenshot and explained situation and from that day to 13th of March I have sent 10 emails and answers have been different every time like "your account is going to be checked again" "you will be informed shortly about the situation" etc but they have not shown any action that this case is going to be checked by someone. Latest email which I sent on 13th March they have not even answered.

It also seems to me that the gaming history is manipulated. When I compare the gaming history from gaming account to history that the slot is giving me. (screenshot attached).

Hope this information can help to get this maltreatment to end right way.

Unseriöses Casino Svenbet Casino

Grund Verzögerte Auszahlung

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Svenbet Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

fullhouse

• Finnland

vor 7 Jahren

Ok, this starts to get interesting. From nowhere they suddenly bring this kind of rule out.

AskGamblers, I would now really need your help with this. They have already tried to explain their theft with my wrong betting when using bonus funds by saying i won that over 3000€ with 10€bet. That is easy to prove that I played the bonus with 5€ bet as it was said in rules and it can be seen from the history of the Netent slot football champions cup. I have screenshots if those are needed.

Could you please ask Svenbet Casino to send their version of older terms & conditions? For example from January when I won that over 3000€.

Svenbet Casino

• Representative

vor 7 Jahren

Dear customer,

We would like to inform you that you violated the below Svenbet term:

- All Bonuses are subject to bonus use limitation based on the bonus engine, and cannot be used more than 6 times per calendar month, if for any reason a bonus code is used by an individual player over that amount the company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings.

Attached you can see a copy of this term of our website.

Please bear in mind that you have activated and used the same bonus multiple times (high more than 6 times) which is not allowed according to our T&C's.

Kind Regards,
Svenbet Team

fullhouse

• Finnland

vor 7 Jahren

This smells bad.
I have sent those documents on January 15th. I can prove that with screenshot from my email if needed.
Also I was asked to send all of my Neteller history 18th - 21st January. These all were verified and my withdrawals were paid until that when my balance was stolen.

Today I sent again same documents about funding my Neteller account.
I'm feeling that they are just trying to play time and i guess they hope I would just let this go.

And I hope that my real money balance would be returned and paid to my Neteller account.

Svenbet Casino Beschwerde-Statistik

Gelöst 48 / 51

Durchschn. Betrag $1,573

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Dear

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

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Kind regards,

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