Promised refund which still hasn't been processed after a month of waiting
The case started after I received an email in May from svenbet to come Back to their site. In januar i closed my account due to gambling problems. I logged in and played for 17.000NOK. I then sent an email with my regrets and that i wanted my deposits refunded because i earlier had confirmed my gambling problems to svenbet/CW marketing. And that my account never should be open.
I received emails Back that said they were sorry and they admitted that they had an internal issue that was the reason that my account was open Even it should be permanently closed.
Then i asked for the refund, and I was told that I had to send in all the ordinary documentation and a print screen of the transactions that was made from Ewallet (Skrill/Rapid transfer). (I used both credit card and Rapidtransfer/Skrill).
All this have been done, and i have also been told that the verification is Ok.
This case started 28. May, and now there is 20. June. Now i dont receive Any answers from the [email protected] or [email protected]. I have sent the same email every day the last 5 days, and several emails before that. The last update i received was 6. June. In that email it says that they are still waiting for an answer from the payment provider before the refund can find place. I dont know anything more, But havent received Any answers for the last 14 days. I have no clue why the payment provider uses such a long time to refund the same amounts as the deposits that was made when svenbet themselves has admitted their system failure that allowed me to play even if i was permanently locked out of svenbet/cwmarketing. And when no emails are being answered, it feels like they just dont want to solve this case. I want some answers and I want an answer for why they dont answer me. i want the refund now, cause their internal investigation of what has caused the system failure can continue as an internal prosess even after i have been refunded. 1 month and half the month without any answers is enough i guess. Now both svenbet and I can close this case as soon as the refund find place as a result of their admitted failure.
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