Beschwerde #120 Svenbet Casino

Problem with bookmaker stalling my verification

Von ankarumo73c

vor 4 Jahren

Good afternoon, I am a player from Colombia, I currently have a big problem with this bookmaker to withdraw my money, like any other casino I have played I have deposited my money through skrill, I make bets on sports such as soccer, tennis, basketball. send all my documents, such as my ID on both sides, selfie, proof of address, proof of my Skrill wallet, proof of my mobile bill, I am attentive to what more they request, but I have been in this process for more than 15 days, the truth is Quite annoying, since withdrawals have been deactivated.

According to them that for security reasons my account has been investigated, which I do not understand why I do everything right, I bet like any player, I ask you for help please because the truth is I am Desperate, because they don't give me any answer, they don't respond to the mail anymore, I would like this to end soon and enjoy my prizes, and get out of this annoying process. thank you very much Askgamblers, I really appreciate it

Unseriöses Casino Svenbet Casino

Grund Verifizierungsprobleme

Betrag €1159

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Svenbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Svenbet Casino

• Representative

vor 4 Jahren

Dear AG Team,

We would like to inform you that we have provided a follow-up to our first email.

Kind regards,

Svenbet Support Team

ankarumo73c

vor 4 Jahren

Well, the truth is totally disappointed and frustrated, since this bookmaker says it is a big lie, I don't think these scammers are going to return the money, they are telling lies about my bets, my first bet was not a higher rate of 2 as they say, how to believe in this bookmaker that steals people's money, they are a big lie, they should not provide the service.

Svenbet Casino

• Representative

vor 4 Jahren

Dear ANKARUMO73C & AG Team,

We would like to inform you that we have sent the requested email.

Kind regards,

Svenbet Support Team

Svenbet Casino Beschwerde-Statistik

Gelöst 48 / 51

Durchschn. Betrag $1,573

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Hi!

I have been member of svenbet for long time, I always made deposit without any problem. For the first time I got lucky with sportbetting and won 7600 euros. Then the problem started, they asked for KYC verification as on the terms.

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Here is example of many of the answers I get:

Dear

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

Please be aware that the reason behind the review is not disclosed to other departments until it is completed

Do not hesitate to contact us in case you need any further help. Have a good day.

Kind regards,

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