Beschwerde #29 Svenbet Casino

No withdrawal after 4 weeks

Von Henner v.

vor 7 Jahren

Hello,

I have paid in 250€ without using a bonus on the 24th of March and win another 250€ on the same day. One day later I want to pay out the 500€. You rejected the withdrawal and gave me only the 250€ back that I paid in. Now I’m waiting since 4 weeks to my withdrawal!!!!

When do I get my money and why did you withdraw my profit?

I get no answers from you on my messages and feel cheated from your side.

Kind regards

Unseriöses Casino Svenbet Casino

Grund Verzögerte Auszahlung

Betrag €50

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Svenbet Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Svenbet Casino

• Representative

vor 7 Jahren

Dear Customer,
Dear Askgamblers,

We would like to inform you that your winnings at the casino have been based on previous winnings in Sportsbook, which we had to deduct after a thorough review of your account. The total amount you earned was based on Sports + Casino winnings. We have sent you via email a detailed overview regarding your Sportsbook amount, and how you can proceed with your current Casino balance.

King Regards,

Svenbet Support

henzen

• Deutschland

vor 7 Jahren

Dear Svenbet,

yes I have another question!
Nice to hear that you will pay out the 250 EUR that I paid in, but why is the remaining balance on my account 50 EUR ?
I have paid in 250€
I Win 250€
The withdrawal about 500€ was declined from your site)
Now you want to pay me 250€ withdrawal
And 50€ Rest on my account = 300€ totaly

So please tell me what happened to the rest? There are losing 200€

Kind regards

Svenbet Casino

• Representative

vor 7 Jahren

Dear Customer,

Your withdraw request of 250 EUR is now approved and you will receive the amount in your bank account as soon as possible.

Please also note that there are still remaining balance in your account may you also wish to withdraw it

Let us know if you have any questions,

King Regards,

Svenbet Support

Svenbet Casino Beschwerde-Statistik

Gelöst 48 / 51

Durchschn. Betrag $1,573

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

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Kind regards,

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