Beschwerde #21 Svenbet Casino

Delayed Withdrawal

Von Franky34

vor 7 Jahren

Dear Ladies and Gentlemen!

After I requested a withdrawal, the email came, I have to send a photo of my passport and a photo of a utility bill.

I did that immediately.

After 24 hours, I was told my bill was rejected, even though it is the largest Television, Internet and telephone provider in my city.

So I sent a screenshot of my mobile bill.

After 24 hours came the answer that it must be a photo of an original. So I sent this.

After 24 hours i got an email, I have to make a Selphie with my passport. I also sent that.

After 24 hours the message came, I have to send a screenshot of the netteller deposit from my bank. I did it.

After 24 hours came the message today, I have to send a screenshot of the very first Neteller deposit.

I turned to the support and indicated that this was not possible because I have been a Neteller customer for many years.

So I was told to send a screenshot of a deposit from March 2019.

I answered that I did yesterday. The chat answered it would be forwarded and the chat was over.

Every day I get tasks that I need to send, only one that is getting more and more pointless (multiple screenshots of Neteller deposits - what if I used the payout of another casino). I would be very happy if you could help me.

I do not understand why they do not tell me all at once, only that it Needs more and more time?

Kindly Regards

Unseriöses Casino Svenbet Casino

Grund Verifizierungsprobleme

Betrag €814

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Inaktiver Benutzer

vor 7 Jahren

I got my Money. Thanks to all.
I also got a huge Bonus from Svenbet.
Please, Ask Gamblers, this could be closed.

Svenbet Casino

• Representative

vor 7 Jahren

Dear customer,

We would like to inform you that we have approved your withdraw request and you should receive the money into your Neteller account.

We are sorry for the delay however, due to AML laws, we need to proceed with further investigation prior to any withdrawals.

We consider this complaint as resolved from our saide.

Do not hesitate to contact our support team if you need further assiatnce.

Kind Regards,
Svenbet Team

Inaktiver Benutzer

vor 7 Jahren

Hello, i already got an answer from Neteller and already sent it. I hope, now it is possible to send the withdrawal.
Kindly regards

Svenbet Casino Beschwerde-Statistik

Gelöst 48 / 51

Durchschn. Betrag $1,573

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

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Kind regards,

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