Urgent Complaint Regarding Pending Deposit and Lack of Resolution

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has concluded that both transactions were made using the same Hash ID. The one with the correct txid was successfully added to the player's account, and the same was never provided for the disputed transaction.

Based on the abovementioned information and the fact that the casino acted in line with the casino's terms and conditions, the AskGamblers Complaint Team decided to reject the complaint.

While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear Sultanbet and AskGamblers,

I’ve said this a hundred times already: I sent you everything, including the damn TXID you keep demanding over and over. Go check your own chat history with your team instead of pretending it’s missing.

Stop wasting everyone’s time with these empty accusations against your own customer, and stop dragging out this process to waste both AskGamblers’ time and mine.

I am formally asking AskGamblers to review all evidence and make a final, fair decision. no more junk emails and questions from Sultanbet.

Thanks.

Dear AskGamblers,

The player continues to accuse us without providing the one thing that matters: a valid TXID of the alleged missing deposit.

No amount of edited screenshots, videos, or long messages can replace the single, verifiable piece of proof required in any crypto-related matter: a blockchain-confirmed transaction ID. This is easily accessible via the player’s Binance account, yet it has never been provided.

We have reviewed all the material submitted and can confirm:

No such transaction exists in our system.

No such transaction exists on the blockchain.

No proof has been given that this deposit was ever sent.

The player appears more focused on altering and dressing up irrelevant “evidence” than on resolving the matter by simply showing the required proof. But no amount of editing can make a transaction appear on the blockchain if it never happened.

Until such proof is provided, this is not a valid complaint. There is nothing further to add.

Kind regards,
Sultanbet Support Team

Dear Sultanbet and AskGamblers team,

Finally, you said one thing that is completely true:

“This is not a matter of opinion, emotion, or claim; it is a matter of verifiable fact.”

Yes—exactly. And the verifiable fact here is that you have spent weeks playing games with this complaint without providing a single shred of evidence from your side—not even a screenshot—while blaming me and claiming all my evidence is somehow fake or “misleading.”

Let’s be very clear:

I have shared all requested evidence multiple times—on time, every time.
I provided screenshots, email confirmations, video screen recordings, and entire transaction lists directly from Binance.
I even offered my wallet login credentials so you could check for yourselves.
I shared extensive chat logs from your own support staff confirming the Pending status on your website, along with all the excuses they gave me (“night shift delay,” “team unavailable,” and so on).

Yet you continue to dismiss all of that as “irrelevant,” “edited,” or “misleading.”

Just wondering: All of these documents, screenshots, videos—what exactly do you think they are? A chocolate bar? A cup of coffee?

They are exactly what you demanded. And they have been shared both here and in your own WhatsApp support chat—clearly showing I cooperated fully and on time.

From the screenshots I’m sharing of that WhatsApp chat, your own team openly admits there was a “minor issue” and claims they were “fixing it,” only to later give other vague reasons to delay or avoid resolving it. It is clear evidence of your team playing around and offering contradictory excuses instead of solving the problem.

I am sharing even more screenshots of those conversations here to prove it once again for anyone reviewing this. These chats show I sent everything you asked for. I’m genuinely curious: how do you plan to claim those are “edited or misleading” too?

The real verifiable fact here is simple: your system, your team, or your crypto provider failed—and you refuse to take responsibility. Instead, you’re working as hard as possible to flip the blame onto me.

This issue is not about emotion or opinion. It is about your refusal to deal honestly with a paying customer who spent hours and days trying to fix this with you.

From my side, this case remains open. I will now wait for AskGamblers to review the evidence and deliver a final decision.

And a bit of advice for you: Please actually review the evidence and do a serious internal check. Your ChatGPT you are usuing can might fix your email and the grammar, but they don’t fix your system failures, your approach to customers, or this problem.

Kind regards,