Stake Casino - Made a Deposit but Can't Use Money

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Stake Casino

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Veröffentlicht am 12. Juli 2024

I made a deposit of $4,000 at stake.com and when I tried to play, my account was suspended. It's been more than a month now and I have been providing the documents requested but they keep rejecting them without any clear reason why.

Please help me out. I did nothing wrong. The last set of documents requested were my payslips and statement of accounts and they were provided more than 3 times. At some point, it was accepted by a customer agent and I found out they were again rejected.

It seems like a scam now and I just need help.

Veröffentlicht am 12. Juli 2024

My account has been verified successfully today but it's still locked. I cannot play or withdraw. HELP!

Veröffentlicht am 14. Juli 2024

Dear JOSESP,

As you are already aware, we are pleased that your account has been successfully verified, and the suspension has been lifted.

You are welcome to continue playing on our platform, and we assure you that our foremost objective is to maintain a secure and compliant environment for all our players.

Thank you for your understanding and continued trust in our services.

Best regards,

AskGamblers
Veröffentlicht am 17. Juli 2024

Dear @Josesp,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Veröffentlicht am 17. Juli 2024

Thanks guys 🙏🏽 We can consider this case as resolved. Thanks for the efforts and cooperation.

AskGamblers
Veröffentlicht am 17. Juli 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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