Beschwerde #2
Spybet Casino
Delaying Verification and Withdrawal blocked
vor 2 Monaten
I am currently experiencing a very concerning delay with my account verification and withdrawal access at Spybet Casino.
My account has been under verification for approximately one month, despite the fact that I have fully complied with all requested documentation.
Initially, I submitted the 2 x required verification documents on 10 March 2026. After a prolonged delay, I was then asked to provide an additional document as proof that my previous bank card had been cancelled.
I provided an official PDF from my bank confirming the cancellation of my debit card, including my full name, the last four digits of the card, and the date of cancellation.
However, after submitting this document, the same request was issued again without any explanation as to what was insufficient with the document already provided. My VIP manager has since confirmed that the original document is still under review, which makes the repeated request even more confusing.
Throughout this process:
• I have fully complied with all verification requirements
• My winnings are from cash play only
• I have made multiple attempts to resolve this through support and VIP channels
• I have received no clear timeframe or explanation for the ongoing delay
At this stage, nearly one month later, my withdrawals remain blocked and I am still waiting for verification to be completed.
I am concerned about the repeated delays, lack of communication, and inconsistent handling of my case, and I would appreciate assistance in resolving this matter.
My account has been under verification for approximately one month, despite the fact that I have fully complied with all requested documentation.
Initially, I submitted the 2 x required verification documents on 10 March 2026. After a prolonged delay, I was then asked to provide an additional document as proof that my previous bank card had been cancelled.
I provided an official PDF from my bank confirming the cancellation of my debit card, including my full name, the last four digits of the card, and the date of cancellation.
However, after submitting this document, the same request was issued again without any explanation as to what was insufficient with the document already provided. My VIP manager has since confirmed that the original document is still under review, which makes the repeated request even more confusing.
Throughout this process:
• I have fully complied with all verification requirements
• My winnings are from cash play only
• I have made multiple attempts to resolve this through support and VIP channels
• I have received no clear timeframe or explanation for the ongoing delay
At this stage, nearly one month later, my withdrawals remain blocked and I am still waiting for verification to be completed.
I am concerned about the repeated delays, lack of communication, and inconsistent handling of my case, and I would appreciate assistance in resolving this matter.
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