SpinFever Casino - Tournament winnings not credited 1000 EUR

Dear SpinFever Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per SpinFever Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Manuelha,

We acknowledge that this complaint is long overdue.

First and foremost, please accept our sincere apologies for the considerable delay in addressing your complaint from last year. This was an oversight on our part, and I completely understand if it has caused you any frustration or inconvenience.

Given the sensitive nature of the information involved, we are unable to handle this complaint on this platform.

We kindly ask that you send us a direct email, to Suppor­t@s­pin­fev­er.com including the link to your complaint and using "ASKGAMBLERS" as the subject line. This will allow us to properly investigate the issue and assist you further.

Thank you for your understanding.

The SpinFever Support Team

Hi there. I do not understand why this complaint should not be solved here at Askgamblers, because this platform is made for that, but ok, I send an email as you wanted me to do and additionally I sent a message at your homepage contact form, because the chat does not work. Now I‘m looking forward to your response.

This is the answer of your Support regarding to the email I send with „Askgamblers“ in subject…I think this makes no sense, the support does not know anything. So let’s solve it right here right now…

Dear Manuel,

Sorry, but could you please clarify the question?

Best regards
Spinfever Casino Support

Dear SpinFever Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.