I reported an issue on Spinanga casino's customer support, I also provided proofs. They opened a claim about it but they didn't give me response for 4 days and they just telling me that every day they are working on the issue.
The case is the following:
I reported the problem because as a loyal customer of spinanga casino, I collected on 03.11.2025 (DD/MM/YYYY) all 10 collectibles from the "cloaks", for which they should give me a cash reward of EUR 800. When I redeemed the 10th "cloack", I received the 25 free spins bonus (I have proof of this and have sent it to SPinanga), but not the cash reward (800eur), and when I redeemed the 10th cloack, one of them went grey again due to a software problem, so I would have to redeem it again, even though I had already redeemed all the 10!
I always get a reply to my enquiries saying that they are working on it but I never get an answer to the question when they will inform me about the case and when they will pay me the backlog.
I have found a totally similar case to mine reported on AskGamblers:
https://www.askgamblers.com/casino-complaints/spinanga-casino-collections-funds-issue-not-resolved-after-month
I Immediately reported on the issue on the same day 03.11.2025 via the live chat of the customer support of spinanga, they told me that they opened a case on their support center and I would be updated. however i haven’t received any feedback till now and I haven’t received the opened case derails/history from Spinanga via email.
So I asked for the chat history about the reported issue from the customer support of Spinanga Casino in email, I’m attaching an email conversation about it, you will be able to see that I requested the updates of the opened case and also the chat history.
As you will be able to see, they answered me that it could take for a month to fulfill my request (also to get the chat history) which is nonsense.
In the email conversation after I submitted my request to get the updates and chat history, the customer claim switched from English (which I used) to Hungarian language. That’s why I attached the original conversation and a translated one too which was translated with the “deepl.com” AI translation website.
