Beschwerde #7 Superior Spielothek

Superior Casino - Slow on a $26 payout

Von Peter P.

vor 8 Jahren

On the 5th April I deposited $25 to Superior Casino.
I was unable to deposit using Skrill so I used Neteller.
In retrospect perhaps Skrill know something!

I played for a short while and then to test their withdrawal system I withdrew $26.00 the next day.
I did not accept any offers or bonuses so there was no 'play through' requirement.

On the 20th April they asked for government-issued photo identification, a utility bill which I duly sent.
(Although I don't see why as neteller have already confirmed my ID)

On the 21st April they wrote "Thank you for sending the documents.
We will forward them to our Security Department so they can check them."
I don't know what there is to check I sent a copy of my driving licence showing my home address and a council tax bill for the same address

Now on the 25th April I still haven't received my withdrawal !

If they won't pay me my winnings of $1 why on earth would I want to play there in future?
I play at several online casinos and have never had any such problems anywhere else.

Unseriöses Casino Superior Spielothek

Grund Verzögerte Auszahlung

Betrag $26

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Mathemagician

• Europa • 5 Bewertungen

vor 8 Jahren

Thanks for telling me.

Neteller have confirmed you have sent the $26 I requested 26 days ago

Thanks to askgamblers.com who have been instrumental in resolving this matter.

There also seems to be a problem with Skrill at Superior Casino as I couldn't deposit with them

I will not be using Bitcoin as suggested. Fortunately, there are many casinos available in the UK which do take Neteller & Skrill & Paypal
And I have never had problems in making withdrawals with any other casino

I suggest anyone trying a casino for the first time initially

Avoids accepting any bonuses
Pays in the minimum amount
Makes a test withdrawal as soon as possible

Peter G Preston

I understand if the following two lines are deleted but I believe they do demonstrate that I have some credibility in this field.

< link removed >

Superior Spielothek

• Representative

vor 8 Jahren

Hi MATHEMAGICIAN,

We are happy to inform you that we have resolved the issue and the $26 withdrawal has been processed.

It appears Neteller have changed policies and do not allow us to process to UK residents. We were able to work around this issue this time but encourage you use to Bitcoin to withdraw in the future.

If there is anything else we can do for you, please feel free to email us.

Thanks once again for your patience.

Superior Management

Superior Spielothek

• Representative

vor 8 Jahren

Hi MATHEMAGICIAN,

We outlined the timeline of your withdrawal above:

- Withdrawal request on April 6th
- First verification request sent April 9th (very likely arrived in your Spam/Junk folder and deleted by your email provider after a few days)
- Documents received April 21st
- Documents approved April 25th
- First attempted withdrawal payment April 26th (failed due to Neteller error)
- Two subsequent payment attempts failed on April 27th and 30th

If you have additional information that can help this case, please share it here or email us; otherwise we kindly ask you to wait until we receive reply from Neteller.

At this point going over the same details will not expedite your case.

Thanks again for your patience.

Superior Management

Superior Spielothek Beschwerde-Statistik

Gelöst 4 / 4

Durchschn. Betrag $238

Durchschn. Dauer 59 Tage

Durchschn. Antwortzeit 14 Stunden

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