ShadowBet Casino - Deposit still not credited after a week of waiting

On the 14th of October I made a withdrawal for just over £2700. I came back to check my account a couple of days later and my account is blocked and I can't log in. I've been on live chat multiple times and they keep telling me that I will hear from them soon. They haven't given me any reason for the closure.

I feel like they're just making it hard for me to get my money out, I have been waiting nearly 2 weeks for such a response.

Hello , i made 204 euro deposit 3.06 and received 100% welcome bonus . I wagered bonus money (wager x70!! ) and after wagering my balance was €2,176 , i made withdrawal and problems begin. They ask to verify account , ok its standart procedure and i sent copy of my passport and received answer : Olga, Thank you for providing us with scans of your documents. Cooperating with you is pure pleasure. To complete your account verification process, we need a couple more: - Proof of ID – A copy of your passport, ID card or driving license. - Proof of address – A recent utility bill, issued within the last 3 months. Ok , i sent again and : VERIFY YOUR ACCOUNT – FURTHER DOCUMENTS NEEDED Olga, Thank you for providing us with scans of your documents. Cooperating with you is pure pleasure. To complete your account verification process, we need a couple more: Proof of ID – A very clear and colored photocopy of your valid passport, driving license or ID card. Please note that all four corners must be visible and also all the details need to be visible (nothing covered) Proof of address – A full photocopy of a recent utility bill (example: electricity bill/ internet bill/ TV cable bill/water bill), full bank statement or an official government document issued within the last 3 months.(issue/expiry dates must be visible) Lol what? I sent it . Hmm , ok i sent again with better quality becasue docs was "blury" : VERIFY YOUR ACCOUNT – FURTHER DOCUMENTS NEEDED Olga, Thank you for providing us with scans of your documents. Cooperating with you is pure pleasure. To complete your account verification process, we need a couple more: - Proof of ID (SELFIE) – A copy of your passport, ID card or driving license. - Proof of address – A recent utility bill, issued within the last 3 months. Sent again , and again FURTHER DOCUMENTS NEEDED : Olga, Thank you for providing us with scans of your documents. Cooperating with you is pure pleasure. To complete your account verification process, we need a couple more: - Proof of ID (alternative ID)– A copy of your ID card or driving license. - Proof of address (a stamped document from Town Hall)– A recent utility bill, issued within the last 3 months. Ok , sent again Driving licence , selfie with driving licence , alternative utility bill , and now they just ignore

On 1/31/2017 I made a deposit of 300£, and received a bonus of 300£, total 600£ (Welcome bonus). I had a few technical difficulties with the site so emailed technical support and waited for their response. Response received a day later and started playing on the 04/2/2017. I had a bit of money left on the account and tried to finish it to make the balance reach ZERO, so I can make a another deposit and claim their 50% reload bonus. I thought my balance was zero and the previous bonus was removed, However for some reason I still had 3.60£ remaining on the account, therefore my previous bonus was still active. Which means 300£ x 35x wagering = 10500£. When I made my second deposit of 800£ (2/04/2017) and receiving the bonus funds of 400£, I checked my wagering and I saw two bonuses. Obviously the first one was there because my previous balance of 3.60 was still on the account. Keep in mind now my balance is 1203.60£. I emailed support and explained the problem however they did not seem to comprehend, I then proceeded on chat and requested to cancel my first bonus, remaining balance of 3.60£, so I can start playing with my 800£ + 400£. After a 30 minutes conversation the service rep (Anna) did not understand what was going on. I was told she was new and wanted to verify with her manager. I gladly waited on chat until she verified the information. She said she just spoke to her manager, and was told they can't cancel the bonus because I had already started playing it. I said yes but I made a second deposit and my previous balance of 3.60£ did not reach ZERO, if had been ZERO we wouldn't be having this problem now. Then after further explanation , she said they can't cancel the bonus. I was fine with that. I told her cancel all my bonuses and leave me my 800£ that I just deposited. Then she said you have no real money, only bonus. I confirmed with her that yes, once you claim a bonus the money you deposited becomes bonus money until you finish the wagering requirements. She still mentioned that I had used my actual funds. At this point I don't know what to do, laugh or be furious. I then explained to her that I did not place a single bet after my deposit of 800£, so where did it disappear. She then said I have too many chats open and I would like to solve this issue, I will get back to you by email. I rather put this complaint here because their service reps and managers do not seem to understand the simple problem here. I hope you guys can help and see what I am trying to explain here.