Beschwerde #59 BGO Spielothek

Sent Verification but emails ignored and Funds not released

Von leverrob

vor 10 Jahren

Deposited funds etc. and played various games. Won £500 and selected to withdraw. Then was asked for verification ID and utility bill. Provided both of these with driving licence and passport. Have had no reply since I sent the last document a week ago and have sent a follow up email but had no reply again. Can anyone advise please?

Unseriöses Casino BGO Spielothek

Grund Verifizierungsprobleme

Betrag £500

Diskussion

AskGamblers

• Support Team

vor 10 Jahren

Based on submitter's last message we consider this complaint as Resolved.

The case is now officially closed.

BGO Spielothek

• Representative

vor 10 Jahren

Hi
I can only presume that this email thread was reopened in error as we have been discussing this matter separately since this communication.

Regards
Andrew
Customer Services Manager
bgo

leverrob

vor 10 Jahren

Hi,

All resolved now. Thanks for your help and thanks to BGO, was due to a missing email but all sorted now.

leverrob

vor 10 Jahren

Hi,
Sorry have checked my account and emails had been moved to promotions folder without me knowing. Will email Sian with required documents. Thanks

BGO Spielothek Beschwerde-Statistik

Gelöst 73 / 81

Durchschn. Betrag $2,285

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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