Beschwerde #12 RoyalGame Casino

My withdrawal request was submitted on March 28 and 29

Von UncleJackpot

vor 1 Monat

Dear AskGamblers Team,

I am reaching out for your assistance regarding an unresolved withdrawal issue with this bookmaker. My withdrawal request was submitted on March 28 and 29, yet as of today 22 days later it still has not been processed.

According to the bookmaker’s own terms, withdrawal requests are to be processed within 3 business days. This condition has clearly been violated.

When contacting customer support via chat, I repeatedly receive inconsistent excuses sometimes they claim to have a high number of pending requests, other times they mention technical problems. Despite these explanations, I still have not received my funds.

Please find attached a screenshot of my withdrawal request as evidence.

Thank you in advance for your support in helping me resolve this matter.

Best regards,

Unseriöses Casino RoyalGame Casino

Grund Verzögerte Auszahlung

Betrag Kč7980

Diskussion

AskGamblers

• Support Team

vor 3 Wochen

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

UncleJackpot

vor 3 Wochen

Hello, I received full withdrawal. Thank you. We can successfully close this case.

AskGamblers

• Support Team

vor 4 Wochen

Dear @UncleJackpot,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

RoyalGame Casino

• Representative

vor 1 Monat

Dear UncleJackpot,

We are pleased to inform you that your withdrawal request has been successfully completed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,

RoyalGame Casino Beschwerde-Statistik

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Durchschn. Betrag $970

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