Good day,
I made a deposit on the 23..2.2022 using the bonus code I have receive.
As always I went through the T&C to make sure there are no issue while wagering the balance. I could not find a max possible winning after wagering anywhere, not on the E-mail I have receive or on the T&C or anywhere under my bonus profile.
Once I have completed the wager, to my surprise around 1100 Euro has been removed from my balance, I contacted the support ASAP. In which he told me he can see in "his" panel that there is only a possible winning of x2 of bonus amount(on a x40+ wager req. or something, which is absurd). I told the supporter that there is ZERO info for the client to see that there is a max winning amount from this deposit bonus anywhere and if there was, nobody would bloody make a deposit to wager a x40+ fold for just a messy double the bonus deposit winning.
It's clearly false advertising and the client NEED to be inform if there is such a max winning T&C, but in this case there just wasn't any, any that's possible for the client to see, to read and agree to it.
Since it is not within the supporter decision to return the removed fund to my balance, I would like to publish the complaint to get in contact with the casino manager and also to have my missing 1100(possibly even a bit more, since it happened unexpected, but whatever.)
I'm attaching the files of the E-mail promotion, balance status and the conversation with the supporter.
Looking forward to RocketPlay Casino reply.
Best regards.
*Support chat file order: 7 - 6 - 5 - 4 etc.
