Posido Casino - Withdrawal pending for almost one month

Dear mathieuphba,

Thank you for bringing this to our attention.

We kindly inform you that your account is not verified.

In order to complete verification, Proof of Address is required to be upload. Please, keep in mind, you can upload one of the following options:

Household Utility Bill, Bank statement or any government issued document.

Please be informed that the document should display your name and address and it should be issued within the last 6 months.

If you have any further questions, please, do not hesitate to as.

Thank you for your cooperation.

Kind Regards,
Posido team

Dear @mathieuphba,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Posido Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dear All,

We would like to inform you that verification process was successfully completed.

Furthermore, one withdrawal request was successfully completed and there are two more that are pending.

We kindly request that you remain patient as we endeavor to complete the withdrawals as soon as possible.

Kind Regards,
Posido team

Dear @mathieuphba,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.