Posido Casino - Not being able to verify my account

Dear player,

Thank you for contacting us.

We kindly inform you that we reviewing your case .

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,
Posido Team.

Dear player,

Thank you for the patience.

We kindly inform you that we send you email for the documents that we need in order to verify your account.
Please review it at your earliest convenience.

Kind regards,
Posido Team.

Dear Posido Team,

Thank you for your answer and for taking action on my case.

I've received the email and uploaded every document requested for the verification.

Now I'm waiting for the verification to be finished so I can finally withdraw my funds.

Let me know if you need anything else from my side.

Dear player,

Thank you for contacting us.

We kindly inform you that we reviewing your case .

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,
Posido Team.

Dear AskGamblers and Posido,

I would like to provide the following feedback: I was asked to upload photos of my bank cards ending in 1106 and 9544. I am able to take a photo of my card ending in 9544, as this is a physical card. My card ending in 1106 is a virtual/online card, for which I uploaded screenshots, as well as a bank confirmation stating that the card belongs to me.

The other issue concerned the transaction history. I uploaded a bank-generated statement that includes all transactions of my EUR and HUF accounts between 2025.01.12 and 12.31, and I also uploaded the transaction history for the period between 15.12 and 15.01 for both cards. These were not accepted, even though each transaction clearly indicates which card was used to perform it.

An important detail is that I received my bank card ending in 9544 from the bank on 23.12.2025, which is why there are less completed transactions associated with this card.

Please let me know exactly what documents I should send and in what format in order to successfully complete the verification process. Thank you in advance. If needed I am happy to provide more documents.

Dear player,

Thank you for the patience.

We kindly inform you that your account is now verified.

Kind regards,
Posido Team.

Dear Posido,

Thank you very much for the prompt action.

I just requested a withdrawal for 160 000 HUF. There’s still 2 240 000 HUF waiting to be withdrew. I will do the upcoming withdrawals as usual, 160 000 a day, and max 3 ongoing withdrawals. I will update you and AskGamblers about any updates.

Thanks again for the help.

Dear player,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter regarding your withdrawal.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,
Posido Team.

Dear @szilvacskumarci,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.