Good afternoon regarding the two transfers of 200 euros, I have reported several times to my bank and their response is that they are analyzing and trying to resolve the matter to wait ... as per the last email I sent and the last email I received from them...
My e-mail:
Dear Sirs, you can only be making fun of my face because I have reported it several times and the case is certainly in history in your system ,..
I will mention that the payment I am referring to is a payment made with the Universo card through the application and that did not reach the entity to which I was paying the service ,,,,go to the message history that I sent you through the platform and read...
I'll repeat it again for the last time because the next steps will be different..
On 14-06-26 I tried to make a payment of 200 euros at 19:13:27 to entity 12543, reference 147371372, this payment gave an error not successfully completing the operation, then I tried again with the same reference for the same entity the same amount 200 euros by 19:15:05, precisely the same thing happened, it was debited from my account as it was paid, but it wasn't.
I made a third payment to the same entity but with another reference and that one was successfully made ...Contacts said by email that they could not do anything about having credited my account, on my statement the 400 euros, that you contact the entity to whom the payment would be, contacted the entity, they analyzed it and their service provider says that the money has not been paid and is pending to tell my Bank that it is you.
I ask where my money is and who got it ,,,neither the customer was served nor the entity to whom the payment was made has it Together shipping copy and details of what if
One of the documents mentions the payments that never reached their destination and were debited...
as well as your evidence
your statement and then, after 15 days of dialogue with the entity to which the money was intended, their response, if this case is not resolved by Monday, I will go to Banco de Portugal to explain the situation
Aswer to e-mail by Universo, with my account Bank:
Hello
Regarding your request, we inform you that we are already analyzing your question, as well as we will follow up through the case 08818415
Accordingly, we confirm the closure of the present case.
We hope to be brief in the resolution and ask that you raise any questions you may have in the above-mentioned case.
We hope we have helped in resolving your question.
Thank you.
Universe.
