Been waiting two weeks for a 24 hour verification

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Placebet.io Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

You have some nerve calling my accusations "factually incorrect". Nothing I've said has been incorrect this far. You accuse me of "Manipulation of Location and Identity", which means you think I manipulate identities, which sounds like I make up fake ones. I don't even know how to manipulate my location - much less identity. Why would I want to do that?

And now you think I've opened more than one account? Why would I play with more than one account at your site? What's the possible benefit, when I can play all the games I want on my one account?

I see your accusations but unless you can give some reasons for why I would want to do that, the more likely explanation is that they are just rationalizations that you made up.

And of course it's "confiscation". I won the matches fair and square, mostly big football matches that I couldn't possibly manipulate. The money was mine - and pretending it's "goodwill" to pay back €350 of my €10000 is laughable.

But unlike yourself, a rationalization of a business model where you make up accusations, confiscating your fortunate customers funds, would of course benefit you.

Then you can keep the losers money, while also keeping the winners funds. Your site can never lose. Win-win-situation for you. You're fooling no one.

Dear Customer,

We are writing in response to your recent public complaint, which contains several factually incorrect statements. We feel it is necessary to set the record straight and provide a clear, factual account of the situation, grounded in the Terms and Conditions you agreed to upon registration.

1. Correction of Factual Inaccuracies:

Allegation of "Fake Identity": Your claim that we accused you of using a "fake identity" is false. Your account was successfully verified using the driver's license you provided. The issue was never with the authenticity of your personal identification documents.

Allegation of "Confiscation": The term "confiscate" is misleading. As per our Terms and Conditions, when a serious breach is identified, we are entitled to void winnings and withhold funds. This is a contractual action, not a confiscation.

2. The Actual Reason for Account Action: Collusion and Abuse of Service

The action taken on your account was a direct result of a detailed investigation by our dedicated Trading and Risk departments. The investigation uncovered clear and undeniable evidence that your account was involved in collusion as part of a coordinated group, in direct violation of our Terms and Conditions.

Specifically, your activities breached the following clauses:

Section 2.4 & 2.5: One Account Per Player. Our systems identified that your account was linked to a network of other accounts, demonstrating coordinated activity that violates the principle of individual play.

Section 13: Account Termination. This section grants us the right to void winnings and withhold the balance if a player has "engaged in collusion, cheating, [or] fraudulent activity," or has "not played solely for personal entertainment... or participating as part of a club or group."

Collusion, which involves players working together to gain an unfair advantage, is a serious violation that undermines the integrity of our platform and the fair experience for all customers. The action taken was a standard and necessary measure to protect our service and our legitimate customer base.

3. Our Final Goodwill Resolution – Which was Offered to You Already

While we firmly uphold our decision regarding the forfeiture of winnings derived from the identified collusive activity, we believe in ultimate fairness.

As a final goodwill gesture, and to demonstrate our commitment to transparency, we have already offered to refund the total amount of your deposited funds.

This means you will be returned the entirety of the capital you deposited into your account. You will not lose a single penny of your own money.

This refund is offered without admission of any error on our part regarding the terms violation, but as a clear signal that we value fair dealing above all else.

Conclusion

Your public claims are a misrepresentation of the facts. The delay in your initial verification was acknowledged and resolved. The subsequent and more serious action on your account was a direct and justified response to uncovered collusion and coordinated activity, which represents a material breach of our agreed Terms and Conditions.

This decision, based on clear evidence, is final.

Sincerely,
The PlaceBet Team

Dear Placebet.io Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.