Beschwerde #16 Pistolo Casino

Withdrawal delayed for 10 days

Von James18244

vor 7 Monaten

It's been 10 days, and the casino still doesn't want to pay me my winnings.

They paid me about 3 winnings within 3 days, as they say on the website, but they don't want to pay me this last one and I've already written to support several times, and it's still the same. "Wait, your money is safe."

I would like to see the money in my account, and I'm starting to run out of patience. No one has asked me for any verification yet, and all withdrawals have been successful. I don't know what the problem is at the moment.

Thanks in advance for your help.

Unseriöses Casino Pistolo Casino

Grund Verzögerte Auszahlung

Betrag Kč6982

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

James18244

vor 7 Monaten

Both payments have arrived, thank you very much for your cooperation and willingness

James18244

vor 7 Monaten

Okay, we'll see in a few days. The weekend is just around the corner, so I'd like to ask you not to close this discussion before the money arrives in the account. Thanks to everyone for your cooperation.

Pistolo Casino

• Representative

vor 7 Monaten

Dear James18244,

Thank you for reaching out and for your continued patience — we completely understand how important this payout is to you.

We would like to reassure you that both of your pending withdrawal requests are being processed today. Once completed, they will appear as “Completed” in your account.

Please keep in mind that depending on your payment provider, it may still take a few business days for the funds to reflect in your balance.

We truly appreciate your understanding and cooperation while we work to ensure everything is finalized smoothly.

Kind regards,
Pistolo Casino Team

Pistolo Casino Beschwerde-Statistik

Gelöst 19 / 19

Durchschn. Betrag $1,361

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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12 Tage immer noch keine Auszahlung

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Das casino hat schon längst gegen seine eigenen Richtlinien verstoßen das haben sogar einige spp Mitarbeiter selbst gesagt
Jeden Tag werde ich aufs Neue belogen…

Es Heißt immer danke für ihre Geduld
Sie müssen sich noch etwas gedulden
Wir haben in der Finanzabteilung bescheid gegeben
Dann gab’s aufeinmal ein Fehler
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Hello,

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Ive lost over $8000 CAD in this website and not i get locked out and theyre withholding the $1132 that was left in my account.

Ive gone to live chat multiple times and they told me to contact them via customer support email. My VIP host was answeringI did and all of a sudden communication just stopped one day.

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On January 9th, I requested a withdrawal of 570,000 HUF after winning at Pistolo Casino. Despite my request being made nearly two months ago, I have yet to receive my funds.

For the past four weeks, I have been told that my documents are "under review." However, I have received no meaningful updates or information regarding the status of this verification process or when I can expect my payment to be finalized.

I have complied with all requirements, yet the delay has become unreasonable. I request that my account verification be completed immediately and my withdrawal processed without further delay.

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< first name removed >

< email address removed >

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I would like to file a complaint regarding Pistolo Casino.
I have been waiting for the verification (KYC) of my account for over 3 weeks now.

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However, during these 3 weeks:

– I was not given any specific reason for the delay,
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