Beschwerde #1 Pistolo Casino

Ignored the self exclusion request

Von Andy C.

vor 1 Jahr

I requested self exclusion a number of times which was ignored. The chat was unavailable. I mail a few occasions clearly stating self exclusion due to time spent. There is no option on the account apply limits. Withdrawals are deliberately delayed and the player hammered with bonus offers. I lost 2200 even after clearly stating self exclusion

Unseriöses Casino Pistolo Casino

Betrag $3200

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Pistolo Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Pistolo Casino

• Representative

vor 1 Jahr

Dear AskGamblers,

We would kindly request to check the information provided via email.

Thank you for your cooperation.

Kind Regards,
Pistolo Casino Team

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Bloodborne99

• Irland • 2 Bewertungen

vor 1 Jahr

Thank you for confirming that Pistolo did entice me to keep my account open with offers in direct contraction to responsible Gambling Guidelines.
I have yet to receive copies of the alleged emails to me and AskGamblers has also requested information that has not been provided.
I will kindly request Ask Gamblers make a ruling or decision based on the information provided.
Thank you

Pistolo Casino Beschwerde-Statistik

Gelöst 19 / 19

Durchschn. Betrag $1,361

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

Pistolo Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

12 Tage immer noch keine Auszahlung

Das Pistolo Casinos zahlt mich nicht aus es sind jetzt schon 12 Tage vergangen und es passiert nichts heute Morgen wollte ich dem sppchat schreiben kann ich einfach nicht mehr komme nicht mehr in den Chat

Das casino hat schon längst gegen seine eigenen Richtlinien verstoßen das haben sogar einige spp Mitarbeiter selbst gesagt
Jeden Tag werde ich aufs Neue belogen…

Es Heißt immer danke für ihre Geduld
Sie müssen sich noch etwas gedulden
Wir haben in der Finanzabteilung bescheid gegeben
Dann gab’s aufeinmal ein Fehler
auf die Frage der Öffnungszeiten der Finanzabteilung Antworten 3 supp Komplet und verschiedene
Man wird nur belogen und bekommt keine Hilfe

Gelöst

€500

Marketing spam without consent

Pistolo continuously sends me marketing by email and SMS even though I have asked them to stop it multiple times. Unsubscribing will not stop it either. They have promised several times to stop it yet I still receive the spam from them. I demand them to explain me whether they are unwilling or incapable of stopping it. I also demand them to stop all marketing immediately. Attached some emails with them.

86h übrig

Withdrawal delayed for days

Hi,

I am writing a complaint regarding my withdrawal, which I made on 11.5.2026.

Today, it is 22.5.2026, and I still haven't received any news.

They are always saying it could be processed every day and that I need to stay patient.

I would just kindly ask you if you could check the situation with them and help me

Thank you

Gelöst

€500

Delayed payment and blocked email

I made withdrawal at 1.5.2026 and now 8.5.2026 it hasn't been processed or paid yet. I tried to ask about it via email and my email has been blocked. From chat I get same answer that " payment is to be processed soon. I did not play with bonus or my account doesn't need verification. Pistolo website gives info that payments are been processed within 1 - 3 business days. This is unacceptable business practice towards paying customers.

Gelöst

€500

The payment is delayed from 12/3/2036

This is a message for pistolo.

The payment is delayed from 12/3/2036.

In the terms of use it takes maximum 3 day's to pay the customer. On my account, i used the live chat, but it's every time the same answer" we are working on it.

They do it every time again but there changes nothing. For me they cheat the customers every time again and again

Gelöst

Account closure money witheld 1132

Hello,

this complaint is to advise of Pistolo Casino's locking me out of my account as of Feb 6th, 2026 and withholding my funds.

Ive lost over $8000 CAD in this website and not i get locked out and theyre withholding the $1132 that was left in my account.

Ive gone to live chat multiple times and they told me to contact them via customer support email. My VIP host was answeringI did and all of a sudden communication just stopped one day.

The first email was Feb 6, 2026 with my pistolo vip host, he asked for a screenshot of the error when logging in, then another customer service rep answered on Feb 11, 2026 and said he changed my password and it should be ok.

It was not, I am still logged out. I told them this.

Feb 12, 2026 i get an email from Ethan VIP Management team saying that my account is under review. Ive sent multiple follow up emails and have not heard back from them.

At this point, I can only assume that my money is being stolen by Pistolo after theyve already taken $8000 from me, fairly, I lost it playing. But this $1132 is mine and I dont deserve this treatment.

Gelöst

$1,132

Delayed withdrawal and prolonged verification process

I am writing to file a formal complaint regarding a withdrawal request that has been pending since January 9th, 2026.

On January 9th, I requested a withdrawal of 570,000 HUF after winning at Pistolo Casino. Despite my request being made nearly two months ago, I have yet to receive my funds.

For the past four weeks, I have been told that my documents are "under review." However, I have received no meaningful updates or information regarding the status of this verification process or when I can expect my payment to be finalized.

I have complied with all requirements, yet the delay has become unreasonable. I request that my account verification be completed immediately and my withdrawal processed without further delay.

I look forward to your prompt response and a resolution to this matter.

< first name removed >

< email address removed >

Gelöst

Ft570,000

No response after submitting KYC documents

I am facing a verification issue with Pistolo.
The platform requested identity verification (KYC), and I fully complied with all requirements. I submitted:
• Photos holding my ID document
• Front and back of the document
• Selfie as requested

After submitting all the requested documents, I have not received any response or update from the support team. My account remains pending, and I am unable to proceed normally.
I have tried contacting support, but there has been no resolution or clear timeline.
I kindly ask AskGamblers to assist in resolving this issue and request Pistolo to review my documents and complete the verification process as soon as possible.

Gelöst

Non payment for over a week

After winning on this casino and requesting withdrawals, I have not been paid. It's been over a week and according to their limits they have not paid me anything at all. I would like to for them to begin the payments. Can we contact the casino and have a discussion here in public. I would like to accelerate this process that has not moved since the beginning

Gelöst

$7,500

Pistolo Long check KYC

Hello,

I would like to file a complaint regarding Pistolo Casino.
I have been waiting for the verification (KYC) of my account for over 3 weeks now.

All required documents were submitted correctly, and this was confirmed by the live chat support.
However, during these 3 weeks:

– I was not given any specific reason for the delay,
– I was not asked for any additional or missing documents,
– my withdrawals were cancelled and returned to my balance without explanation,
– support continues to respond with generic messages,
– I was refused a ticket number or any official confirmation of my case.

Every time I contact support, I only receive the same message:
“Your case is being reviewed by the responsible department.”

No timeline.
No reason.
No transparency.

Meanwhile, my funds remain blocked, and I am unable to withdraw anything.

I kindly request AskGamblers to assist in resolving this issue and help speed up the verification process so I can withdraw my funds.

My account details:
– Email linked to my Pistolo account: [email protected]
– Withdrawal amount: 7000PLN

Thank you for your support.

Gelöst

zł7,000