Beschwerde #20 BGO Spielothek

Owed £20000 by BGO Casino

Von Macca241177

vor 11 Jahren

I was fortunate to win £20000 on slots with bgo, the issue arose when I tried to withdraw.
I sent my verification documents to them, passport and bank statement.
They then said I was registered to a commercial address. I replied that I live above a pub, but I am on the electrol register. Then they said they could not find me, I sent them another 5 documents, including my dvla v5 form, and a finance agreement from a car company that lent me £11000 just last month on this address.
But they still have not got back to me.
Anyone got anymore suggestions or am I being messed about.

Unseriöses Casino BGO Spielothek

Grund Verifizierungsprobleme

Betrag £20000

Diskussion

Macca241177

vor 12 Jahren

This has now been sorted, thank you, however I would say that the use of this site certainly helped the matter.

BGO Spielothek

• Representative

vor 12 Jahren

Hi Mark
Many thank again for your patience.
This final requirement was something we would always carry out for a win of this sort due to its size and irregularity. I am pleased to confirm that this was concluded the same day on Friday, and we will be proposing your withdrawal now in line with the standard terms and conditions.

Whilst I appreciate that you may wish to carry on using this forum to post comments, in order to ensure that we are dealing with any specific query you have in a timely fashion, it may be easier to contact our support team directly by visiting our Help page on the site and using Live Chat or alternatively emailing us directly at [email protected]

Thanks again – and congratulations on the win.

Andrew
Customer Services Manager

Macca241177

vor 12 Jahren

So now I have been verified, but still no payments, as they now have to check with the gaming provider, it's now been 6 days, and all I get is one excuse after another, I have requested to speak to there operations manager ( as per terms and condition) but they haven't got back to me on this request.
I don't hold out much hope with this casino.

Macca241177

vor 12 Jahren

Hi Andrew,

Saying "our finance team are looking at the case" or "we will keep you informed" is not keeping me informed. And it's not the first time you have said that we would hope to conclude this matter "today". You said that yesterday.

BGO Spielothek Beschwerde-Statistik

Gelöst 73 / 81

Durchschn. Betrag $2,285

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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