Beschwerde #32
Oshi Casino
Daily Reload Bonus Denied
vor 6 Jahren
I simply need a bit of help. I don't actually care anymore with the bonus itself but how I was treated by the customer service representative named ELLA just a few seconds ago. The issue was very simple. Oshi has a daily reload bonus promotion. As a new customer, after finishing 4 deposit bonuses, I am now eligible to use the daily reload bonuses. Since I am a fan of Betsoft I was so excited. SO I logged on and input the bonus code for the day which is OSHI-UTC. On the homepage of the site it is very accessible and convenient that it shows you the information about the daily reload bonuses. To add up that when you hover your cursor to the underlined link which says MINIMUM DEPOSIT it would show you the required minimum deposit for each currency in order to take advantage of the reload bonus daily. So I deposit the minimum amount which is 0.0007 BTC. After a few minutes my deposit was credited but I did not receive the daily bonus. It would actually be alright it wasnt a big deal because hey its a bonus. So I talked to Ella and was treated with sarcasm, was accused of doing photoshop (which at my age of 56 is something I consider a jargon) and was kicked out of chat as well by this very unprofessional girl. I always believe in my years of living, in any issues or problems between 2 parties, it is very important on how you communicate because as I have always believed, "IT'S NOT WHAT YOU SAY, IT'S HOW YOU SAY IT". Ella denied my privilege to be issued the reload bonus though I politely told her since the website shows 2 different information, I request to reconsider since they can manually issue bonuses in case of glitch or priblems. She showed me the screenshot of the information saying it is 0.001 BTC as the minimum deposit required and I sent her the screenshot where it shows 0.0007. I politely told her and defend my side because I must say if the website is not updated, why would I suffer. Hey I spent money on there. I deserve some respect and not some rude sarcastic treatment from a girl who doesnt deserve to be a customer service representative at all. Whats more aggravating is telling me in a very rude way that the photo I sent her may have been photoshopped? Huh? I immediately told her to kindly access www.oshi.io and hover the mouse cursor to the underlined words "MINIMUM DEPOSIT" so she would see what I meant and refrain from accusing a customer of such crime. I am so disappointed. I do not intend to beg for the bonus because I swear this is the last time I will be depositing to such a casino who treats customers badly not taking into consideration (and this is specifically pertaining to ELLA) that a part of the compensation she receives on her job there came from my hard earned money and savings. She probably also needs to undergo training to be a customer service because she deserves to be fired. I hope AskGamblers will not take this for granted. I respectfully am requesting this to be published as soon as possible and have the management be informed about the actions being done by one of their staff which may damage the whole reputation of the casino. They just lost a could-have-been loyal player. Thank you!
Virgie
Virgie
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