Beschwerde #1 Cloud Spielothek

Cloud Casino - No Support to answer my inquiries

Von retrocavy

vor 10 Jahren

I have sent numerous emails to Cloudcasino support requesting deposit limits, then when I got no response I sent even more emails asking for my account to be closed - I have never even had a response from Support and my account remains open when I have repeatedly requested it to be closed. Very bad, actually nonexisten, customer support!

Unseriöses Casino Cloud Spielothek

Grund Sonstiges

Diskussion

AskGamblers

• Support Team

vor 10 Jahren

Based on the player's last comment we consider this case as resolved and officially closed.

retrocavy

• Jersey

vor 10 Jahren

Funnily enough, after I posted my complaint I received my first email reply from Cloud Casino within 24 hrs. They have now closed my account as I requested and I now consider this matter resolved.

Cloud Spielothek

• Representative

vor 10 Jahren

Hi Retrocavy,

I am personally looking into the concerns you have raised, unfortunately I have been unable to find any cases that match the issue highlighted above.

Could I kindly request you resend an email to support@cloudcasino.com in order to identify your account. We will be back in contact shortly in order to resolve your issue.

Alternatively, please call our support line on 020 3457 3256.

Regards
Cyrus
Operations Manager

Cloud Spielothek

• Representative

vor 10 Jahren

Hi Retrocavy,

Thanks for getting in touch. I am the Affiliate Manager of Cloud Casino. I have passed on your query to the customer service department. I will get back to you with a response soon. I apologize for the inconvenience.

Cloud Spielothek Beschwerde-Statistik

Gelöst 2 / 2

Durchschn. Betrag $410

Durchschn. Dauer 14 Tage

Durchschn. Antwortzeit 2 Tage

Cloud Spielothek Beschwerden

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Cloud Casino - £600 Not Received For Weeks

I have won £600 in total from Cloud Casino and have still yet to receive it. I withdrew £300 on 15/4/21 and at the same time uploaded all my verification documents and then I withdrew a further £300 on 19/4/21. After about 10 days I contacted the online chat to see what was happening as I had not received any of my winnings they said for some reason it was still pending and that they would make it priority and get it sorted.

After a further 5 days and still no contact or money I decided to put in a complaint (29/4/21) on the website where someone reassured me that it was sorted, she had to reverse all my winnings back into my casino account and I had to request the withdrawal again and inform her when I had done so. So on 29/4/21 I re-requested my withdrawal for £600 and let the customer service lady know I had done so and she said that she would pass it on to the process team and that it should take 3-5 working days for me to get it.

So we are now on 7/5/21 and I have still not received my £600 winnings, I have been back in touch with customer services where I have been told that they are yet again chasing it up and I will be contacted directly via email but if I am totally honest I do not believe a word they say anymore and so fed up I have turned to you for help.

Regards

Gelöst

£600