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Cloud Casino - No Support to answer my inquiries

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retrocavy Jersey
Veröffentlicht am 12. Februar 2016

I have sent numerous emails to Cloudcasino support requesting deposit limits, then when I got no response I sent even more emails asking for my account to be closed - I have never even had a response from Support and my account remains open when I have repeatedly requested it to be closed. Very bad, actually nonexisten, customer support!

Veröffentlicht am 12. Februar 2016

Hi Retrocavy,

Thanks for getting in touch. I am the Affiliate Manager of Cloud Casino. I have passed on your query to the customer service department. I will get back to you with a response soon. I apologize for the inconvenience.

Veröffentlicht am 12. Februar 2016

Hi Retrocavy,

I am personally looking into the concerns you have raised, unfortunately I have been unable to find any cases that match the issue highlighted above.

Could I kindly request you resend an email to suppor­[email protected]­lou­dca­sin­o.com in order to identify your account. We will be back in contact shortly in order to resolve your issue.

Alternatively, please call our support line on 020 3457 3256.

Regards
Cyrus
Operations Manager

retrocavy Jersey
Veröffentlicht am 15. Februar 2016

Funnily enough, after I posted my complaint I received my first email reply from Cloud Casino within 24 hrs. They have now closed my account as I requested and I now consider this matter resolved.

AskGamblers
Veröffentlicht am 15. Februar 2016

Based on the player's last comment we consider this case as resolved and officially closed.