I have won £600 in total from Cloud Casino and have still yet to receive it. I withdrew £300 on 15/4/21 and at the same time uploaded all my verification documents and then I withdrew a further £300 on 19/4/21. After about 10 days I contacted the online chat to see what was happening as I had not received any of my winnings they said for some reason it was still pending and that they would make it priority and get it sorted.
After a further 5 days and still no contact or money I decided to put in a complaint (29/4/21) on the website where someone reassured me that it was sorted, she had to reverse all my winnings back into my casino account and I had to request the withdrawal again and inform her when I had done so. So on 29/4/21 I re-requested my withdrawal for £600 and let the customer service lady know I had done so and she said that she would pass it on to the process team and that it should take 3-5 working days for me to get it.
So we are now on 7/5/21 and I have still not received my £600 winnings, I have been back in touch with customer services where I have been told that they are yet again chasing it up and I will be contacted directly via email but if I am totally honest I do not believe a word they say anymore and so fed up I have turned to you for help.
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