Beschwerde #10 Vbet Casino

Misleading bonus description, poor support

Von Campus

vor 7 Jahren

Hello,

I singed up at Vbet.net and deposited after carefully reading all T&C and bonus rules.
Took the 100% welcome bonus and suddenly noticed that there were only slots by WAZDA available.
The promotions page in German states that the following providers may be played with the 100% welcome bonus:

"BETCONSTRUCT, NETENT, MICROGAMING, PLAYSON, ISOFTBET, AMAYA, PATAGONIA, WORLDMATCH, ENDORPHINA."
Wazda is not listed.

https://www.vbet.net/de/articles/casino-1/100-ersteinzahlung-casino-bonus-1

However, most slots can't even be found when searching via search bar. Other slots that can be found don't load at all.
I went into the chat and Philip told me that only WAZDA slots can be played with the bonus. I sent him a screenshot of the German promotions page and he later told me that I will have to wait until the relevant department contacts me by email.
Please note that at this point of time I had already been in the chat for 46 minutes.
I then asked to remove the bonus because I had deposited in order to play, not to wait for a day or weeks until I receive an email.
Canceled my bonus but the problem remained.
Philip told me (it was all in English) that I have to log out and log in again.
I did so and the situation didn't change.
Then he said that I have to delete all browser data and the issue should be fixed.
I did that but nothing changed, except that now there was only one single slot left for me to play.

So I went to the chat again and found out that Philip spoke German.
I asked him why we had chatted in English the whole time and he answered that I had started speaking English but chose German as the desired language in the chat.
I hadn't actively chosen a language, yet Philip knew that I was German and I had even sent him a screenshot in German language. Why he didn't tell me that he was a German support agent is beyond me.
Philip told me again that he has to forward this issue to the relevant department.

The whole thing in the chat lasted 1 hour and 20 minutes!
I had canceled my bonus because I was told that I couldn't play the slots because of the bonus, but it was all in vain since there are still only WAZDAN slots available, even when I am not logged in and try a different computer.

Haven't received an email, so I went to the chat today. The German chat was closed on me several times without any response.
The english chat let me wait 26 minutes and I didn't get a response, instead I was put from number 1 in the waiting queue to number 3.
I started the chat again, waited 5 minutes, no response but the chat was closed on me again.
I went to Vbet.com to ask what is going on but the chat was closed on me all the time - no response.

Hours later I tried the chat again but it's not available for anymore.

So I have my deposit in my casino account but can't play, lost my bonus because I was given false information and the support ignores me completely.
What in the world is going on there?
I get that technical issues can occur, but at least talk to the customers and don't ignore them. Especially not when they have a deposit in their account and registered in order to play and not to be ignored when issues occur.

I would like to either get my money back or to be able to play all slots as stated on the site. Moreover, when this issue is fixed I'd like to receive my bonus back.

Please let me know if you need any chat transcripts and/or screenshots I have made.

Unseriöses Casino Vbet Casino

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Campus

• 9 Bewertungen

vor 7 Jahren

Vbet is not interested in clarifying the situation at all.
Received another email from the support that did not explain anything but asked me why I can't withdraw my deposit via Paysafecard.
I told them that I deposited with Paysafecard but can't withdraw the same way. I bought the paysafecard and don't have an account with them.

I would like to get my deposit back. Why can't they transer the money to my bank account?

Campus

• 9 Bewertungen

vor 7 Jahren

Meanwhile, I received two emails from the support stating that I may withdraw my deposit the way I deposited.
Since I deposited with Paysafecard I can't cash out the same way but only by bank transfer.
Unfortunately, the support did not clarify the rest of the issue.
Instead they changed the landing site, and there is no mentioning of the other game providers anymore.
Moreover, the German bonus page does not mention the allowed other game providers anymore.

Obviously, Vbet.net is currently only providing Wazdan slots.
I don't understand why the support didn't tell me from the beginning and why the chat support gave me misleading information that led to cancelling my bonus.

I am politely asking Vbet to assure me that everything is fine with the site and that they simply changed their selection of providers and that the Wazdan slots can be played by German players.

Vbet Casino Beschwerde-Statistik

Gelöst 8 / 25

Durchschn. Betrag $6,728

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 3 Tage

Vbet Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Amount not credited yet into Vbet account

Please sir help me

Vbet is misleading you and me, why are you rejecting my complaint, I am ready to give you all types of documents regarding the payment issue.

This is my statement... I can't uplaod it and send to Vbet Casino because of a data stealer issue with Vbet Casino.

You can check it in the screenshot also the UPI transaction ID APLAPa3ded4bd539e307f0766f2bcc628c2

I connected with the bank and they are saying that the transaction was already completed by our side that's why transaction details and UTR details were provided already.

I have my bank statement but I can't upload it here because of a data stealer issue with Vbet and vVet is not doing well you know very well about Vbet and their support or response to recent complaints against them.

If AskGamblers needs additional documents related to this query I will send them to you via email ... I'm connected with Hope customer care support on behalf of AskGamblers.

Please don't reject my complaint... Everyday Vbet changes their UPI deposit gateway and they are doing scams with people

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Banned 50721 usd from me

Hello, my name is Andrii.

13.11.2023
Vbet casino banned my account with 50721$.
Reason: fair/safe gaming check
I just won on supper win on slot Dead or Alive 2 - 44,774.60 $ completely honest!!!
I made a deposit before 6000$
After I tried to withdraw funds I was blocked for history check.
The check lasted for 4 months!
Today support inform : block the account without the right to unblock.
No more info.
This casino not legit!

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6 months of checks and black hole

Never do deposit your money on vbet.com.
This casino - black hole.

I've been waiting for my money for more than 6 months.
50000 UAH ~1350$
This is the price of this site's reputation.
According to the site's support, my game history has been checked for six months now.
They don't even tell me how long I have to wait.
There is no point in writing to support. They always answer in cliches, saying that you still need to wait and do not provide other details. I am attaching screenshots of communication with support.

Ungelöst

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Banned me for nothing with balance of 30000 usd

Hello, Vbet casino banned my acvount for nothing.
8 November my account has been banned for nothing.
Balance 30000$.
Support says this is a normal procedure.
They didn’t check and didn’t give me my money back.
Tell me, can the check take so long?
I didn’t violate anything and didn’t even withdraw money, I just played slots and got banned in the middle of the game.

Askgamblers help me please, I really need this money(

Vbet.com give me an answer why I was blocked and why I haven’t been checked or unblocked yet

Ungelöst

$30,000

4300usd and 50 days betting history check

Hello. I have probleme with vbet.com

50 days ago my account was closed with no reason for checking my betting history.

Balance 4300$

I don't know how many times need to check history but I think 50 days to much for this.

AskGamblers can you help me with my problem? I really need this money.

Support always says it is normal procedure and I must wait, but never tell me when the deadline for this procedure is.

Vbet send me my money. Stop this!!!

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Vbet scam casino

Hello Askgamblers,

Pls help me, vbet.com blocked my account with 1046604 UAH (equivalently 27900 USD)

05.08.2023 i won a lot money on slot Big Bass Amazon Xtreme"

After that I made withdrawal request:

400 000 UAH

346 000 UAH

My request received status Pendind.

The next evening I received an email from Felix support_vbet.com:

Dear user, Vbet game account number 1613***

Hello!

We would like to inform you that your withdrawal request was rejected by the payment system FulgurPayTRX with which you tried to withdraw funds.

In this case, you can try to withdraw money again.

After which I went to the site and did everything as written in the letter, creating new withdrawal request, but after a few minutes my request was rejected.

I tried to withdraw again, but I got error ATTENTION

Client Locked.

I decided to ask support chat what's happened and received an answer:

- I am sorry the account is blocked as your playing style is not according to our terms and conditions.

- I don't understand what you're talking about. I didn't break any rules

- I have already mentioned, the details

are not shared with the customer service.

Not understanding what was happening, I decided to write to [email protected] , and told them that there must be some mistake on their part.

I received a response the next day:

Dear user

Vbet account number 1613***

For now, the account is still in the security sidebar. We cannot provide more detailed information. You can check the verification process every few days. We will send clarification requests to the appropriate department

I waited patiently, realizing that this was some kind of mistake and that soon they would figure it out and understand that I had not violated anything and they would unblock me.

I wrote every few days and received the same answer that the check was not completed yet, I couldn’t provide details and there was no deadline for completing the check.

Two months have passed and nothing has changed, I get the same answer. I can't log into my account and I can't receive money.

Two months is enough for any check and I suspect that the check could not find reasons not to pay the money and decided to do a check on me that will never end.

I attach all the evidence and screenshots.

Askgamblers help me pls🙏

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Confiscated all my winnings without saying why

Hello, today vbet.com scam me. Today my account with 4068 $ has been blocked.
Support tell me "Your account has been blocked due to fraud activity from your side"
But it's a lie. No more about this situation from casino, only block. Check my betting history i will add screenshots from my betting history and my contact with vbet support.
Vbet scam casino!

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Account disabled due to a review that took more than a month 880 usd

Hello
My account has been suspended after winning an American basketball match. They told me that my account is under review, and it has been more than a month without receiving my payment. They keep sending me the same message saying my account is under review. I've waited for a month and haven't received any response.

Ungelöst

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