Vbet Casino - Banned me for nothing with balance of 30000 usd

Dear Vbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Update:

On 12/18/2023, a Felix support agent informed me that I would be unblocked if I agreed that I would be charged $1,439.52.
I gave my consent, although I did not understand why they should write off this amount from me. But 40 days of waiting did their job and I agreed to these conditions.

Translate:
Уважаемый пользователь, Ваш
аккаунт будет разблокирован, если
Вы согласитесь, что с Вашего счета
будет списана некая сумма.
Dear user, Your
the account will be unlocked if
You agree that from your account
a certain amount will be debited.

Какая сумма?
What amount?

Со счета будет списана 1,439.52 USD.
1,439.52 USD will be confiscated from the account.

Почему?
Why?

Хорошо разблокируйте
Okay unlock

A few days later I wrote to support again, but this time they told me that I would not be unblocked and my account could not be unblocked. They refused to provide details.

But 24.01.2024, a Miley support agent informed me other:

Miley:

I have checked your account and noticed that your betting history is currently under review. As you may be aware, for the security of all players, and to ensure fair-play, the checking of customer betting history is normal procedure instigated by departments within the company, and there is no need for you to worry .

Thank you for your understanding and patience in this matter.

Best Regards
Miley

It feels like they just invent something different every time so as not to pay!

The result: is that my account has not yet been unlocked. Support constantly provides different information. They don’t provide details and don’t pay money.

29,461.98$

askgamblers vbet casino representative never responds?
Constantly ignored?(((

Dear @Lucyeben97,

Kindly note that should the affected casino operator fail to respond to your complaint in a timely manner, the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

The AskGamblers Complaint Team would also like to use this opportunity to remind you that, if your AGCCS case failed as unresolved, you are still free to try and use other alleys to resolve the issue, such as forwarding the matter in front of the relevant regulatory body and/or appointed ADR entity.



Dear Vbet Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.