Casino: Niyvi Casino
Complaint Title: Deposit Issues, Winnings Canceled, and Funds Confiscated Due to Casino Error
Complaint Description:
I’m submitting this complaint against Niyvi Casino due to a series of issues that resulted in the unjust cancellation of my winnings and the confiscation of my funds.
Here’s what happened:
A few days ago, I deposited approximately $40 via Solana blockchain to my Niyvi Casino account. The transaction was confirmed on the blockchain but there was a significant delay in the funds appearing in my casino wallet. Concerned, I contacted support around 07:55 PM. The chat logs show I flagged this delay as a red flag and expressed worry about future withdrawals. Their representative, Nina, blamed a temporary issue with Solana transactions and said the funds would reflect soon. After some back-and-forth, the $40 finally appeared, but only after I had to chase them—something I’ve never experienced with any other casino.
Once the funds were credited, I played slots and went on a winning streak. Given the deposit trouble, I tested the casino’s legitimacy by requesting a 3 SOL withdrawal. It stayed pending for hours, and when I checked the next morning, it was canceled, my entire balance was gone, and a chat update told me to email support.
I emailed them and got a response claiming my winnings were voided because my deposit was “credited twice”—once manually by their team during the delay and again when the blockchain was processed. They said my winnings came from this “second credit,” so they canceled everything. This makes no sense for these reasons:
1. Blockchain Proof: If I deposited once, I can provide the hash for the transaction. Blockchain doesn’t allow duplicate deposits from my end—it’s impossible. Any double crediting was their mistake.
2. No Double Funds Used: My gameplay never relied on more than my initial balance, I won legitimately. Their claim I “used the deposit twice” is false.
3. Their Error, My Penalty: If their support manually credited me due to their system’s failure, that’s their fault. They shouldn’t punish me by taking my winnings and my deposit.
I pressed them via email to explain this and cite their terms and conditions. They vaguely replied that I “credited the balance twice” and it “didn’t belong to me,” but they haven’t shown me any specific rule I broke. I’ve asked repeatedly for the exact terms, and they’ve dodged it. The blockchain proves I didn’t double-deposit—any error was on their side.
This confirms what I feared during the deposit delay: if paying in was this hard, getting money out would be worse. They’ve kept my initial deposit and all my winnings without justification. At the very least, they should’ve refunded my deposit, but they’ve taken everything.
I’ve got full records—chat logs, emails, and blockchain evidence—This feels like a deliberate tactic to avoid paying out.
Requested Resolution:
* Reinstate my full balance, including my initial deposit and all winnings
* Provide a clear explanation with exact terms and conditions justifying their actions.
* Refund my deposit at minimum if they refuse to honor the winnings.
This has been a frustrating experience, and I hope AskGamblers can help resolve it. Niyvi Casino’s responses so far have been evasive and unfair and they are unable to provide any evidence that of terms and conditions that allow them to do this.
Evidence Available: Chat logs, email exchanges, blockchain transaction link can be provided and I have studied the terms and there was no violation.
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The following are the exchanges from chat.
07:56 PM | dardanro: still waiting for my deposit, it confirmed a while ago
07:56 PM | Nina from niyvi: Can you share hash code?
07:56 PM | dardanro: hold on
07:56 PM | Nina from niyvi: I will check
07:57 PM | Nina from niyvi: For checking need haah transaction or address
08:02 PM | dardanro: https://solscan.io/tx/REDACTED
08:03 PM | Nina from niyvi: Checking
08:03 PM | Nina from niyvi: Please wait
08:03 PM | dardanro: ok
08:08 PM | Nina from niyvi: I sent it to the provider, I'm waiting for a response and will let you know soon
08:09 PM | dardanro: ok, that makes me nervous, I'll definitely struggle getting money out then if I win 😂
08:09 PM | dardanro: it has gone through and it is the right address, I've double checked and it all looks perfectly ok
08:14 PM | Nina from niyvi: I received a response, Sonala's transaction is temporarily experiencing a problem and please try a different currency for the time being, the balance will be reflected in your account soon
08:16 PM | Nina from niyvi: Balance reflected, please temporarily use a different currency for deposit, sorry for the delay
08:17 PM | dardanro: I'm not gong to send more money, I've never had this happen before and its slightly concerning, just checked the blockchain and there are no issues
08:17 PM | dardanro: I've got it, its arrived
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This is the email conversation
ME
I got an email yesterday saying that all of my winnings have been cancelled because the deposited amount had reflected in my balance twice.
It didn’t deposit twice
This is impossible using the blockchain, the transaction is here. https://solscan.io/tx/REDACTED
if this has happened this was your error and not mine and you should pay up. I knew this site was going to be difficult as it’s the only casino I’ve had to follow up with to find out where my deposit was.
The minimum you should have done was refunded my initial balance but you just chose to steal everything,
NIYVI
Hello, yes, your winnings were canceled because when there was a problem with the transaction, our support manually charged you, then when the transaction was successful, it was credited to your balance again, meaning you used the deposit twice, the amount you were expecting to withdraw was won after the second transaction, so it was canceled.
Best wishes.
ME
That still doesn’t explain why you decided to steal the winnings from me as it was your mistake and not mine.
At no point was any of this my fault and at no point did I go under double my initial deposit, you’re clearly using this as an excuse not to pay out.
You haven’t even offered to refund my initial balance, you’ve made a mistake and I’m being punished for it, I knew when I deposited that I would have problems with your casino as I had trouble getting money in to the wallet and I said ‘if I struggle paying in then I’ve got no chance of getting money out.
Thankfully I’ve kept all the logs and we will have to continue this debate on a public forum which I will gladly use to its fullest extent to expose the fact that you just want to get out of paying your customers.
ME
Let me know in your terms and conditions where the violation was
NIYVI
The violation was that you credited the balance twice, according to the rules it did not belong to you
ME
I did not credit the account twice, I have the blockchain record.
Show me the terms and conditions
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They have now ceased all communication.
