NextCasino - Blocked my account with $500 with no explanation

Dear Mr Barbosa,

Our security deparment has asked you for a number of documents. Please cooperate with them and supply what has been asked for.

Furthermore, this is the third complaint you have filed on just as many sites in just as many days, regarding this same matter. We will not and cannot work with more than one complaint from the same person on the same matter. Thus, we kindly ask you to recall all but one of your complaints. If not, we will need to ask for this complaint to be dismissed, for the above explained reason.

/NextCasino

Those are the documents you requested
.
Please send us the following information in an email:

1. A scan or digital photo of your passport personal details page OR a scan of National ID card/drivers license (back and front).

2. A scan or digital photo of a recent utility bill (electricity, phone, or alike) not older than 60 days.

3. A screenshot from within your e-wallet.

4. A close up photo where you hold your ID/passport next to your face.

5. Furthermore, we also require you to send us notarized copies of certain documents to our platform and payments provider's physical address:

Please mail a notarized copy of your ID/Passport and a notarized copy of a bank statement (your name, your address, account number and the date needs to be present, no older than 60 days) to:

Everymatrix,
Nouveau Center, 4th Floor, Lipscani 102 Street, Sector 3,
030039 Bucharest,
Romania
.
I can send all of them, i want you to confirm that you really want to send for you the documents by post office?
I' m aware this will take a very long time to be solved this way, and is totally unecessary.

Hi,

Yes, please follow the instructions in the email.

/NextCasino

Dear @clebrod,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.