Mystake Casino - Withdraw rejected after more than a month

Hello,

The account of the user is under thorough review. The investigation may take some time, there is no exact deadline since the case is being looked into with the game provider.
We are sorry that he has been waiting for a month, however finishing the process is not totally up to us as a third party is also involved.
Also according to our T&C, ''The Company furthermore reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on part of the Player. ''

For now, the account of the player is limited and there is no possibility to make a deposit or withdrawal until the investigation ends.

Hi mystake,

How is the fair to me to wait for so long? I only played a few hands of bacarrat. If u all have money paying out customers u shouldn’t even open in the first place. No reason to conduct investigation on online casino & even taking so long time for the investigation.

Hello Basillee07,

The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques.
Your account is under investigation and it may take some time, from several days to even months. As we mentioned, all the game transactions must be checked by a game provider(s). Therefore, when your account is fully investigated, we'll update you.
Meanwhile, please keep in mind that you are not able to deposit or withdraw funds.

Can u give at least a timeframe on how long it is going to take? example another month?

Hi I AM STILL WAITING. IF u need time to pay out people money u can let me know a timing. 1 month 3 months? its okay i can wait. i just need a timining

Hello Basillee07,

The investigation might last for a maximum of 6 months. It depends on the number of transactions and game provider.
As for the payout, be assured that it takes 1-3 working days. As soon as your account is fully investigated, you will be notified whether or not you are eligible to withdraw the funds.

@MYSTAKE

I played less than 30 hands of baccarat on your site. And i am investigate for more than 1 month plus. Is that the way u do business ?

@Askgamblers, Thank you so much for your help. But i guess i need to wait another 5 more months for this company to produce no evidence of foul play.

@everyone who is seeing this, Please avoid this website. If u need more infomation about this site from me feel free to contact me i have all the screenshots

@askgambler please put this case as unresolve, thanks so much for your help.

company need to find new good investor as i feel they are having cash flow problems. everyone should always find fair gaming provider.

@mystake, I will wait 6 months for my money to return to me. GOOD JOB GUYS & GOOD LUCK TO U

Dear all,

As apparent from the Mystake Casino latest post, the investigation might last up to six months. Furthermore, as the submitter has agreed to the above, the AskGamblers Complaint Team has decided to close the complaint as Unresolved until there are updates on the case.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint as soon as the investigation is over.

We thank both parties for their assistance during the complaint process. 

Dear all,

This complaint has been reopened as per Mystake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.