Mystake Casino - Verification problem withdrawal no option

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Mystake Casino

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€ 884

Veröffentlicht am 14. Oktober 2024

Hi,

I have funds on mystake 884 €. I have provided all the data they have requested from me, and also a video. Haven't received any answer is it approved or not since 6.october except "please be informed that your video is still in process"

I can't make any withdrawals still because verification is in process, and also don't understand how much I need to wait to withdraw my funds.

It's been a week and they haven't been able to watch a one-minute video?

I am unhappy with current situation on Mystake because it takes too long just to review a video that I made as they have requested.

Please help complete verification that I can make a withdrawal.

Thank you.

AskGamblers
Veröffentlicht am 16. Oktober 2024

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 18. Oktober 2024

Hello,

We are investigating that issue and get back to you with the response soon.

Kind regards

Veröffentlicht am 19. Oktober 2024

Hi,

I have recieved this on 15 th ocotober.
"I asked the relevant department, and they will inform you about the resolution of the case on the 20th of October via email."
In attach is transcript. Tommorow i will wait for response. I expected it via email.

Veröffentlicht am 20. Oktober 2024

They approved my verification today and I today make whitdrawal.
They have tell me it is necessary 3 working days to funds be visible on my account. I have make withdrawal of Usdt on my binance account today. I will make a confirmation when withdrawal has been made

Veröffentlicht am 21. Oktober 2024

Today I have recieved the amount.

AskGamblers
Veröffentlicht am 21. Oktober 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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  • 64 von 64 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 3,886 USD Durchschn. Betrag

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