Mystake Casino - Mystake has closed my account and don't want to pay my winning of 1388 euros

Hello Zoran,

Your account is being under investigation. Some of your bets are suspicious and therefore takes some time to check. As of now, you are requested to provide the video with specific requirements. Our team sent you detailed instructions regarding that. Please elaborate.


Kind regards,
Mystake team

Dear @Zoran,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Dear Zoran,

Following an email request received from you, the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours, in the hope that you will soon provide an update regarding this complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Hello,

Just sent Mystake the necessary video which i think its way to much from a bookmakers verification perspective but ok. I wait their respons on the rmail i have sent. Hopefully now i will be verified qnd finaly after a month and a half br paid out.

Regards,

Hello Zoran,

As we got informed, you have not sent the video recorded properly. Please follow the instructions of the relevant team. They sent you email regarding that.

Best regards,

Dear @Zoran,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Hello,

Im really sorry i cant provide you with another video now. Im on another business vacation and im comming home on tuesday. Once I arrive i will send another video but i expect finally this time that MyStake will be fair and will accept this one. They want someting unreal from my side (such us spelling information on english (Im not a great English speaker), information to be 100% visible on the paper under the ID card). As i said i will try my best and you will got the video on tuesday.

Have a nice day,

Hello Zoran,

Please update us here as well as soon as you provide the relevant video.

Regards,

Hello,

I made the video by the necessary requirments and sent it to Mystake support and kyc department.

Regards,

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.