Mystake Casino - Mystake delaying payment and video verification

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Mystake Casino

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€ 3100

Veröffentlicht am 20. Juni 2024

Hello askgamblers,

I'm contacting you regarding a problem I'm having with mystake, 1 week ago (13/06) I decided to make my first withdrawal (3100€), and it was promptly declined.

Afterwards, mystake requested video verification.

It's been a whole week and the timelapse they denied first (48 hours) has passed 5 days ago.

I'm contacting you in hope it will help me receive the balance I'm owed.

Veröffentlicht am 24. Juni 2024

Hello,

We have requested video verification as an additional form of evidence. The review process typically requires approximately two weeks. We will respond promptly upon receiving the response from the appropriate team.

Kind regards

Veröffentlicht am 25. Juni 2024

Good Afternoon,

Still waiting for an awnser

Best Regards.

Veröffentlicht am 28. Juni 2024

Hello @RYNNZ1,

You have successfully passed the verification process and the details you will get via email from the KYC team.

Kind regards,
Mystake team

Veröffentlicht am 28. Juni 2024

Good Afternoon mystake and Askgamblers,

I made my first withdrawal request, waiting for it to be processed and i will update here if it does.

Thanks

Veröffentlicht am 29. Juni 2024

Good Morning,

Withdrawal received, you can close this complaint.

Thank you Askgamblers and Mystake.

AskGamblers
Veröffentlicht am 29. Juni 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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