Mystake Casino - My withdraw always got rejected

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Veröffentlicht am 14. April 2022

Hi, first of all I'm sorry because English is not my first language, so I tried my best to explain everything.

So 3 times in November and one time in February I tried to withdraw my money with crypto, but it always get rejected for some reason I don't know, because my Account is verified.

Then a couples months pass and I decided to tried again but this time with Swift. I contacted my bank, they gave me all the information for the transfert so Swift Code, bank name and IBAN or Account number and everything else. They kept rejecting my withdraw because I don't provide a IBAN number. But the thing is I live in Canada and we don't have IBAN number, but on their website we have the choice to provide IBAN number or Account, number which I gave and they are still rejecting my withdrawal. So, I don't know what am I supposed to do.

I just want my money that's all I'm asking do you think you can help me by any chance please?

Veröffentlicht am 14. April 2022

Hello,

We are sorry to hear about the negative experience at Mystake. The reason why your withdrawal was declined is that you didn't indicate the correct IBAN address that is essential for a successful transfer.
If you still have difficulty, please try other methods such as Interac, or Cryptocurrency.
Previous cryptocurrency withdrawals were rejected due to the amount limit (you can't withdraw 1USD)
So if you make a payment request with the relevant amount, you won't have an issue.

Veröffentlicht am 16. April 2022

Hi ,
Like I said in Canada we dont have IBAN number also its not obligated to provide one its just better. Here is something I found on Forbes.com :

If you are sending money to a non-IBAN country, you will have to solely use the SWIFT code Since your SWIFT transfer may have to go through correspondent banks, this may mean additional fees for each bank the money has to pass through before reaching its recipient. But if you can’t do anything, i’ll try with crypto again….

Veröffentlicht am 18. April 2022

Hello JEANNARRACHE,

Please try another payment method as it's not possible to transfer the funds to your bank account with the data provided.
Let us know if you face any difficulty.

AskGamblers
Veröffentlicht am 21. April 2022

Dear @JeanNarrache,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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