Mystake Casino - Long payment period

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Mystake Casino

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$ 3129

Veröffentlicht am 4. Januar 2024

Hello. I registered, didn't use any bonuses, made several sports bets, several casino bets. Won and lost. Then my account was blocked after requesting money. They say they will check for up to 6 months.
It's been about 2 months already. Nothing changed. They don't pay money. I think it’s not normal to investigate ordinary bets in roulette and sports betting for six months. I don’t know which screenshots to attach to the complaint, so I’ll attach a few from the betting history and a screenshot of the life chat with technical support. Please help
Balance: $3129

AskGamblers
Veröffentlicht am 6. Januar 2024

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 8. Januar 2024

Hello,

We will review that issue and get back to you soon.

Kind regards

Veröffentlicht am 9. Januar 2024

Hello Mystake.
It’s good that you are reacting at least on this site. You are ignoring my emails. I'll wait for your answer here too

Veröffentlicht am 10. Januar 2024

Hello,

The account is under investigation due to suspicious sports betting. The process might take up to a maximum of 6 months.
According to our T&Cs, ''The Company reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on the part of the Player.''

We will notify you as soon as the investigation is completed. Winnings will remain in your account and if our suspicion is not confirmed, you will be able to withdraw all funds.


Best regards,

AskGamblers
Veröffentlicht am 10. Januar 2024

Dear all,

After careful consideration and evaluation of the situation at hand, and taking into account the significant duration of time that needed for the casino's investigation, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.

We do, however, recommend Mystake Casino to request a reopening of the complaint, once the investigation has been concluded.

AskGamblers
Veröffentlicht am 5. August 2024

Dear all,

This complaint has been reopened as per Mystake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Mystake Casino Beschwerden

  • 63 von 63 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 3,834 USD Durchschn. Betrag

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