Mystake Casino - Investigation is taking almost one month

Hello Gurgen1992,

Sometimes investigation takes that much time depending on the game transactions and type of suspicion.
We tried our best to speed up the process and our security team gave you permission to withdraw all the remaining funds.
However, you will not be able to use the account and it will permanently be blocked after a withdrawal.


Best regards,
Mystake team

Dear @Gurgeen1992,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

the money was paid. thanks for the help

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.