Mystake Casino - Fraud casino refused to be 12000 euro same like all big amounts on askgamblers

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

The user is noticed in bonus hunting, and the relevant team has deducted the winnings. His account has connections to other users with the same IP address and device. On these accounts, there were activated first and second welcome deposit bonuses. According to our terms, the company may at its sole discretion terminate the account due to suspicion of fraud and refund the last deposited amounts minus 20% of that amount charged as a transaction fee.

Kind regards,
Mystake team

We will also provide you with additional information via email.

Yes really great.

You stalled the verification for 1 month. Disapproved all my documents. Even when they are 100% legit.

After there is no other way, than to pay me. You find a reason NOT to pay me.

Please Askgamblers check from my registration date which IP I registered and not let them trick you. I logged in multiple times from multiple devices as it took over a month to get my account verified.

Video face selfie 4 bills. Bank statement, electricbill, goverment bill, revolut bank statement.

No response on any emails

Asking the chat reverting to emails.

DON'T LET THIS SCAM CASINO GET AWAY WITH IT.

So they can just deduct my money? for 20% ?

I proof that I am the person with a weird video selfie. Bonus hunting? you mean the promotion you offer on your site?

That is exactly why people play them. You just don't like it when players win money.

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Mystake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Yes please all over the Askgamblers website you are NOT paying big amounts.. Even if there is ip conflict. What gives you the reason to think it wasn't a dynamic ip or a mobile IP. There is a whole database which conflicts the ips on the database.

I DID THE RIDICULOUS VERIFICATION AND YOU KNOW THERE WAS NO OTHER WAY OUT THEN TO PAY ME!

Hello,

As stated previously, the user has violated our terms & conditions; his account is associated with multiple accounts, and all are considered bonus hunting. These accounts share the same devices and IP addresses.

Here is a detailed explanation of our T&C: BONUS TERMS AND CONDITIONS 4. You are eligible for all bonuses per Mystake account, which shall mean no more than one of each bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and e-payment account, e-mail address, and environments where computers are shared.

9. USE OF PLAYER ACCOUNT - Only one Account is allowed per person, household or IP address.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mystake Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.