Mystake Casino - Deposit not credited to account, investigation lasts for 10 days and counting

Hello Sainty1,

We are sorry to hear about your negative experience at Mystake. That might happen in very rare cases, when the money doesn't reach recepient and it's stuck somewhere in midway. We apologize that it takes that long time to track down the transaction.
To move to the next stage, please provide the bank statement of February in PDF version, so we can see that the money has not been reversed back.

Photos showing transactions from my account have been sent to askgamblers as requested as you will see no refund has been made to my account,

Proof sent through to mystake on live chat to Jason as attached files.

This confirms beyond any doubt that I have not had a refund.

Dear SAINTY1,

Screenshot of the transaction is not enough. Please elaborate on the case and send us the bank statement of the current month in PDF format, where we can see that the money was debited on that date.

I cannot download a full PDF of the month of Feb yet as its not sent to me in complete PDF format until the end of this month

Hello SAINT1,

A new month starts tomorrow, so I hope you will be able to provide the bank statement soon, and then we'll move to the next phase.
Be assured that we'll figure out what happened to your funds.

Dear @sainty1,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.