Mystake Casino - Delayed account verification

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Mystake Casino
Veröffentlicht am 18. Dezember 2021

I welcome everyone. For some time I played, but to withdraw funds, you need to go through the verification process. Not a problem, I wrote to the chat and asked what was needed from me. I sent the documents and began to wait, 24 hours have passed, 48 hours have passed, at the time of the current message, the third day of waiting begins. Let me remind you that the verification process from the words of support takes up to 24 hours. And no one says anything to me. All I hear is wait a few more days. It's just some kind of nonsense and absurdity. I ask for your help.

AskGamblers
Veröffentlicht am 18. Dezember 2021

Dear @Andruha9022,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Veröffentlicht am 18. Dezember 2021

It took three attempts to try to go through the verification process, all documents were accepted, but now. I have to send a video where I keep the necessary information from the casino and my documents (this is the first time I encounter this) I sent this record. Please do not close the complaint

Veröffentlicht am 20. Dezember 2021

Hello AskGamblers' Team,

The user has successfully passed the verification and is welcome to withdraw money.

AskGamblers
Veröffentlicht am 20. Dezember 2021

Dear @Andruha9022,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mystake Casino Beschwerden

  • 64 von 64 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 3,886 USD Durchschn. Betrag

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