Mystake Casino - Can't withdraw balance

can you please write us your username and tell us a little bit what happened to you
you have deposited, played, won and you can not withdraw your winnings?

Dear Mystake Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

username is <sensitive information removed> which has already been supplied to you, a long with the email sent to me by your compliance manager.

This is what he has emailed me with, a copy which has been sent to you.

ion, we have decided that you are entitled for a refund of 480 EUR, from here 100 EUR you have already withdrawn, therefore you will be able to withdraw 380 EUR.

Kind Regards,

Compliance Manager"

The problem I have is that my account is closed and I have no access to withdraw the EUR380. Can you send me back the EUR380 from where you took it from please or do I have to log in and request it myself If you insist on me having to log in to request the withdrawal then obviously you will need to unblock my account until it's processed.

Hello DMR,

Your account has been reopened temporarily so that you can make a withdrawal of 380EUR. After that, it will be closed permanently.
Now, you can log in and withdraw remained funds.

Dear MyStake

I have now logged in an requested a withdrawal for EUR380. I guess I'll have to wait another 2-3 days for you to get around to processing this request?

Dear DMR,

The withdrawal has been processed successfully. You will receive the funds within 1-2 days or even earlier.
Please update us once you get the money.

Dear MyStake/Ask Gamblers

I can confirm that the EUR380 have been returned to my bank account.

My complaint can now be closed.

thank you

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.