Mystake Casino - Amount of 18937 euros on my balance disappeared

You will find attached other proofs about of attempted deception in terms of payment delays, and the third screenshot to show the total amount of my deposit.

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear, ASKGAMBLERS,
Please find bellow an e mail I wrote to mystake support two days ago, without any answer at this time from their side...
Seeing the number of complaints against this site at the moment, I'm not very surprised.
I am not surprised by the silence maintained by MYSTAKE CASINo given the number of important complaints to date (8 on your site) relating to attempts of fraud manifest towards their players. Except as a criminal lawyer in my country, I have enough arguments and evidence to finally order the closure of this site due to fraud in close collaboration with my competent colleagues to activate a legal procedure at the place of operation of this casino. However, before starting this procedure, I give them the opportunity to settle my dispute (as well as the seven other complaints recently filed on your site) in order to clarify their situation and to resort to a friendly solution. As new evidence of their bad faith, please find attached correspondence dated October 15, still unanswered to date. Sincerely.
You can read the e mail I sent on saturday 15:

Dear Mystake Casino,
I hereby inform you that I have filed a complaint regarding our dispute on the ASKGAMBLERS website.
In view of the number of ongoing complaints against you on ASKGAMBLERS (7 ongoing complaints), it seems that you are encountering difficulties in order to pay your players. On the other hand, you do not seem to encounter any difficulties to pocket the deposits of the players (including those of the French whom you are supposed to refuse if we read your own rules of procedure) and seem willing to use every ploy to extend your players' payment deadlines. For my part, I want above all to find an amicable solution with you by asking you to refund me the amount of my deposits since August (18600 euros), or to pay me gradually my gains (depending on your possibilities in terms of cash), the amount of which is 18937 euros and which I never replayed as you seem to say. Thanking you in advance for your cooperation. Without return from you, being a lawyer in my country, I will initiate an international examination procedure with my colleagues authorised to intervene at the place of exploitation of your site with the ultimate objective of having its closure for the reason of fraud. But I sincerely hope to find a favorable outcome with you before reaching such ends. Most cordially, thanking you in advance for your prompt return.

Hello CED590,

It is the player’s sole responsibility to be careful with his/her username and password. The amount, you have mentioned, is played and lost. That's why it can't be refunded it.

Best regards,

Dear Mystake Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

We have sent the proof via email.
We hope these details are acceptable for resolving the case.

Best regards,

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Mystake Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear Askgamblers,I take the liberty of coming back to you to inform you that at this point I absolutely had no news (understand e-mail) from Mystake. I am also appalled by the little consideration they seem to give to the VIP clientele;As a reminder, I still deposited the sum of 18600 euros in two months (see screenshot), which apparently did not pose any problem for them despite the fact that I am a player from metropolitan France that they are supposed to refuse by reading their own rules of procedure (which they respect a priori only in their interest...). Curiously, in order to prove their bad faith, you will be able to see thanks to the screen capture attached made on October 05, the date of my last withdrawal attempt of 7500 euros which disappeared (screenshot) in addition to the balance of 11437 euros, that all winning transactions had disappeared from my account since the period of August 19 to October 05, 2017. Like they were trying to erase any evidence of winnings. I would like once again to reach an amicable agreement on this dispute between me and this site, which seems to me to be rather unsatisfactory in view of the number of ongoing complaints.
Once again, repaying me the full amount of my deposits would seem to me to be a minimum, failing which I would pay all of these earnings in the amount of 18937 euros. I’m willing to accept a time-staggered payment if Mystake has any treasurer issues. I think they would be very happy to accept this proposal because an administrative closure of their site would cost them a lot more, even though they feel safe and secure because they are based in a tax haven. International procedures in terms of cyber-crime are now very fast. I hope once again to reach an amicable meeting before any procedure that I will not fail to make you follow. Most cordially,

please find here other screnshots

Dear Askgamblers,
Please find below the response received today from MyStake, about my complaint and e-mail dated saturday 15 october

Dear Customer,

Hope this email finds you well.

Please explain in details grounds of your complaint.

Kind Regards,

Amelia Clarke
Compliance Manager


Saturday, October 15, 2022 3:34 PM +04:00 from cedric 59 <ce­dri­c.5­90@­hot­mai­l.f­r>:

Dear Mystake Casino,
I hereby inform you that I have filed a complaint regarding our dispute on the ASKGAMBLERS website.
In view of the number of ongoing complaints against you on ASKGAMBLERS (7 ongoing complaints), it seems that you are encountering difficulties in order to pay your players. On the other hand, you do not seem to encounter any difficulties to pocket the deposits of the players (including those of the French whom you are supposed to refuse if we read your own rules of procedure) and seem willing to use every ploy to extend your players' payment deadlines. For my part, I want above all to find an amicable solution with you by asking you to refund me the amount of my deposits since August (18600 euros), or to pay me gradually my gains (depending on your possibilities in terms of cash), the amount of which is 18937 euros and which I never replayed as you seem to say. Thanking you in advance for your cooperation. Without return from you, being a lawyer in my country, I will initiate an international examination procedure with my colleagues authorised to intervene at the place of exploitation of your site with the ultimate objective of having its closure for the reason of fraud. But I sincerely hope to find a favorable outcome with you before reaching such ends. Most cordially, thanking you in advance for your prompt return.