Mystake Casino - Account under Investigation

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello Stapi12,

The investigation on your playing account is currently ongoing. Please be patient. Since we detected some suspicious bets, everything must be checked with sportsbook provider.
We'll try our best to expedite the process. Still, it might take up to 1-2 months. Our support staff will notify you once the investigation is completed.

Best regards,

Suspicious bets? Please write specifically about which ones. The investigation is taking a one month already, for me this is an exaggeration. Please expedite the matter because I need these funds.

Hello STAPI12,

Investigation takes time. Sometimes it can be extended up to 6 months. However, your case is in the list of priority, so it will take the less time. You will get the answer within 2 months or earlier.
According to our T&C, ''The Company reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on part of the Player.''

We understand your frustration, however please wait for our update. Once the investigation ends, our support team will get back to you.

Best regards,

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Mystake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hello,

As for now, the investigation is already over and the user has already made his withdrawal. We hope this decision is acceptable for both sides.

Best regards,

Dear @stapi12,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I can confirm I receive my money. But I don't recommend mystake because they block funds for a long period of time for no reason.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.