Mystake Casino - Account taken under investigation for 6 months and money refused to be paid

Hello,

I contacted live support and as you maid a mistake in the amount MyStake has to return to me they told me to write another comment in the complain section. So the sum they need to pay me is 2877 euros not 1700 euros as stated in the complain.

Regards and have a nice day

Hello Filip333,

Your account is under investigation. Checking all the game transactions takes some time. General timeframe is from a week to several months, depending on the specific player history. However, it doesn't mean that you have to wait for the full six months.

Our relevant team tries its best to complete such investigations in a timely manner. In case of you, please follow the instructions of the relevant team that will speed up the process.

Best regards,

Hello,

I didn't recive any instructions from the relevant team besides that 6 months is increadabley long time for a case which I don't know what are you investigating. I think you should speed up the process and fix this investigation in few weeks (its already 3 or 4 weeks the investigation is taking place). Please speed up the process and send me the instructions in next few days.

Regards,

Hello Filip333,

Our support team emailed you on < email removed >. Is the email you indicated during registration the correct one?

If you still have not received any email, please contact our live chat, and they will give you detailed instructions.

Best regards,

Hello,

I havent recived any email. My email is <email address removed>. Can you please resend the email becouse i havent recived any response from youre side.

Regards,

Dear @Filip333,

Please refrain from posting sensitive information to public posts. We have removed your email address from the latest statement due to privacy issues.

In addition to the above, kindly note that Mystake Casino has been informed about your email address the moment your complaint has been published.

We thank you for your cooperation and understanding.

Hello Filip333,

It seems your email address has some kind of issue, so we can't send you the email. Please contact our support team via live chat or at [email protected], and they will help you with that.

Kind regards,

Hello,

I have written you an email to [email protected]. I also see that I recived an email from you but in the email you said that you will end the investigation in a sooner period. I didn't expect that answer because that doesn't mean anything to me, you said in the first email the same thing but here after more than a month I still didn't recive any answer.

Regards,

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello AskGablers,

I still havent got any answer from MyStake. I have written them an email few days ago but still no answer.

Regards,