Mystake Casino - 100 euro deposit missing from Mystakes account

Hello,

We are sorry to hear about the inconvenience you faced at Mystake. However, as we checked there are just 2 deposits of 100 EUR in our system in 21.01.2022
If you meant that you made a third deposit of the same amount and it didn't appear, please provide proof of it. We require a bank statement for this month in PDF format.

If you don't want to upload it here, feel free to send it to us at email [email protected]

Kind regards,

Dear @Smurfperson420,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the Mystake Casino team accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks for your cooperation.