MyEmpire Casino -Three unpaid bank withdrawals

Hello AskGamblers team,

I am submitting this complaint against MyEmpire2 Casino, operated by Rabidi N.V., licensed in Curaçao.

I currently have three pending bank withdrawals, totaling 1426 CHF, which have not been paid despite multiple follow-ups with the casino’s support team.

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📄 Details of pending withdrawals:

1. 500 CHF – requested on 30/05/2025

2. 500 CHF – requested on 02/06/2025

3. 426 CHF – requested on 05/06/2025

Payment method: Bank transfer

Total pending amount: 1426 CHF

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As of today, more than 9 business days have passed since the first withdrawal, and I have not received any payment. I have contacted customer support several times and only received vague replies such as:

• “Please be patient”

• “The financial department is delayed”

• “We cannot do anything from our side”

My account is fully verified, all required documents have been submitted, and I am in full compliance with the casino’s terms and conditions.

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📌 Account information: <removed>

I kindly ask for AskGamblers’ assistance in resolving this issue, as the amounts involved are significant, and the casino has failed to provide any clear resolution or timeline.

I am attaching screenshots of the withdrawal requests and support conversations as proof.

Thank you in advance for your support.

Sincerely,

Mauro