Beschwerde #3
Golden Euro Spielothek
Golden Euro Casino - Account verified, documents approved, but in the cashier my account restricted with no reason
vor 10 Jahren
Dear sir,on 23 october 2015 i sign up registered at golden euro casino with claim nodeposit bonus $15, after several time played i lucky and met waggered, and i talked to the support chat at the lobby thats i must send alldocuments like national IS card and my utilities bill, after thats on 26 october i send my all documents to documents@swiftassistance.com, andthe next several hours i got email from thats address for complete the verification process, we kindly ask that you submit the following document for review:
- A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture and then in the next day morning i send my Pic holding my ID card as they requested, and after thats on 27 october in the next hours i got emailed from documents@swiftassistance.com, thats my account was update adn my document was approved ,....suddenly while i go to the cashier for withdraw requested is very dissapointed my account was restricted....then i chat to the support they always gave round and round answered for wait 48 hours , its more than 48 hours my account already updated and on 27 october i already send MY pic Holding my ID card, till now my account was still restricted for request withdraw my winning, its very un reasonable, all proov and all documents i already upload here as evidence , thank you very much sir, im hearing from you as soon possible for fix this my problem with this casino. thank you
- A picture of you holding your Photo Identification to your face. Please ensure that the details of your Photo Identification are visible in the picture and then in the next day morning i send my Pic holding my ID card as they requested, and after thats on 27 october in the next hours i got emailed from documents@swiftassistance.com, thats my account was update adn my document was approved ,....suddenly while i go to the cashier for withdraw requested is very dissapointed my account was restricted....then i chat to the support they always gave round and round answered for wait 48 hours , its more than 48 hours my account already updated and on 27 october i already send MY pic Holding my ID card, till now my account was still restricted for request withdraw my winning, its very un reasonable, all proov and all documents i already upload here as evidence , thank you very much sir, im hearing from you as soon possible for fix this my problem with this casino. thank you
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